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  1. #1
    Join Date
    May 2005
    Location
    England
    Posts
    626
    Plugin Contributions
    0

    Default received order with gift certificate but was not using GV balance

    Hello there,
    I noticed an order came through saying 'Gift Certificate' but it didn't have a minus amount for what was used so I knew it must have been an error. Luckily I spotted it.

    But 4 minutes earlier they were declined with direct payment (payflow pro UK), I saw the debug log for it:-

    PHP Code:
    Response:
    Array
    (
    [
    RESULT] => 12
    [PNREF] => ******
    [
    RESPMSG] => Declined15005-This transaction cannot be processed.
    [
    AVSADDR] => X
    [AVSZIP] => X
    [CVV2MATCH] => X
    [HOSTCODE] => 15005
    [PROCAVS] => U
    [PROCCVV2] => P
    [IAVS] => N
    [REQUEST_ID] => ******
    [
    CURL_ERRORS] =>
    )


    DoDirectPaymentElapsed4026ms -- Failed 
    I do check orders normally, but I did notice Paypal had maintenance the same day (25th October), maybe that is the cause. I did look through forums and found somebody had issue with 1.3 and this. It can happen when customer resubmits the url or similar in browser.

  2. #2
    Join Date
    May 2005
    Location
    England
    Posts
    626
    Plugin Contributions
    0

    Default Re: received order with gift certificate but was not using GV balance

    Also no payment error email for failed checkout received, which I usually get. So this lends weight to paypal issue, just a heads up for people in case it happens to them.

 

 

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