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  1. #1
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    Default Customer cannot checkout

    I am using ZC 1.5.5e

    A customer reported an issue today: she is unable to complete the checkout process.
    She is at the last step and gets a message that "she has changed something", and when she clicks to continue, she is back on the same page. I could not figure out what she was talking about so I asked her to record the behavior:
    https://www.loom.com/share/e27c6c96d...e174570b025d17

    It started when she had a coupon code to use for a product, and i had set it up wrong (was set to the wrong product).
    I fixed the coupon, and it now works as the product comes down to $0.
    I have asked this customer to remove the product from the cart, to add more, etc. and nothing worked.

    Can someone help?

  2. #2
    Join Date
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    Default Re: Customer cannot checkout

    Maybe try enabling freecharger payment module?
    Zen Cart Point of Sale? Sure: ZX POS
    My site - Pro ZC Help | My portfolio | My plugins

  3. #3
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    Default Re: Customer cannot checkout

    What module is that?
    And any explanation why she would be the only customer with such an issue?

  4. #4
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    Default Re: Customer cannot checkout

    It's a built-in module. Go to Modules->Payment and you'll see it. It's named Free Order (code freecharger). It's used when order total is 0. Are you saying other customers CAN checkout using PayPal with order total being 0?
    Zen Cart Point of Sale? Sure: ZX POS
    My site - Pro ZC Help | My portfolio | My plugins

  5. #5
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    Default Re: Customer cannot checkout

    Quote Originally Posted by balihr View Post
    It's a built-in module. Go to Modules->Payment and you'll see it. It's named Free Order (code freecharger). It's used when order total is 0. Are you saying other customers CAN checkout using PayPal with order total being 0?
    No, I am just saying that the process never "completes" as it always brings her back to that one page.
    See the Loom video link above. It illustrates her trying to "checkout", without success.

  6. #6
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    Default Re: Customer cannot checkout

    I did watch the video.

    You're using PayPal and her order total is $0.00. My suggestion was to enable "freecharger" payment module which is supposed to handle $0.00 orders.

    Next, you said she's the only customer with that issue. My question was if she was really the only one with a $0.00 order that can't checkout? Have you had other orders with $0.00 total that did go through and were successfully "paid" using PayPal?
    Zen Cart Point of Sale? Sure: ZX POS
    My site - Pro ZC Help | My portfolio | My plugins

  7. #7
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    Default Re: Customer cannot checkout

    Quote Originally Posted by balihr View Post
    I did watch the video.
    Have you had other orders with $0.00 total that did go through and were successfully "paid" using PayPal?
    Yes, I regularly have customers who go through the checkout with $0 orders. I have some free products in the store, so they are often "purchased". The last one was on Nov 12th, and no issue was reported.

    And as I checked, Freecharger is already enabled.

  8. #8
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    Default Re: Customer cannot checkout

    In that case, I'm sorry, out of ideas without actually trying to debug it. You might have better luck posting this in OPC thread and maybe lat9 has some ideas.
    Zen Cart Point of Sale? Sure: ZX POS
    My site - Pro ZC Help | My portfolio | My plugins

  9. #9
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    Default Re: Customer cannot checkout

    What is OPC thread?

  10. #10
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    Default Re: Customer cannot checkout

    One-Page Checkout plugin support thread: here
    Zen Cart Point of Sale? Sure: ZX POS
    My site - Pro ZC Help | My portfolio | My plugins

 

 
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