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  1. #1
    Join Date
    Feb 2005
    Location
    UK
    Posts
    76
    Plugin Contributions
    0

    Default Express checket error invalid amount

    getting the following error when trying to use paypal express
    An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (4) 4 Invalid amount - Invalid amount
    websites payments pro is working fine

    this is a test site which can be viewed here http://67.227.211.75
    any input appreciated

  2. #2
    Join Date
    Jul 2012
    Posts
    14,693
    Plugin Contributions
    17

    Default Re: Express checket error invalid amount

    Turn on debug logs and try again, report findings from logs obscuring anything considered private or not to be released (personal info).

    Also, what mods do you have installed?
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

  3. #3
    Join Date
    Feb 2005
    Location
    UK
    Posts
    76
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    Default Re: Express checket error invalid amount

    log file.
    Feb-07-2017 14:56:43 (1486479403)
    getLineItemDetails 7 - subtotal comparisons
    BEFORE line-item calcs: Array
    (
    [PAYMENTREQUEST_0_AMT] => 16.67
    [PAYMENTREQUEST_0_ITEMAMT] => 16.67
    [PAYMENTREQUEST_0_TAXAMT] => 0
    [PAYMENTREQUEST_0_SHIPPINGAMT] => 0
    [PAYMENTREQUEST_0_SHIPDISCAMT] => 0
    [PAYMENTREQUEST_0_HANDLINGAMT] => 0
    [PAYMENTREQUEST_0_INSURANCEAMT] => 0
    )
    AFTER doing line-item calcs: Array
    (
    [PAYMENTREQUEST_0_AMT] => 16.67
    [PAYMENTREQUEST_0_ITEMAMT] => 16.67
    [PAYMENTREQUEST_0_TAXAMT] => 0
    [PAYMENTREQUEST_0_SHIPPINGAMT] => 0
    [PAYMENTREQUEST_0_SHIPDISCAMT] => 0
    [PAYMENTREQUEST_0_HANDLINGAMT] => 0
    [PAYMENTREQUEST_0_INSURANCEAMT] => 0
    [L_PAYMENTREQUEST_0_NUMBER0] => SG7694
    [L_PAYMENTREQUEST_0_NAME0] => Red Enamel Glasgow Rose Design Charles Rennie Mackintosh Scarf Ring [250]
    [L_PAYMENTREQUEST_0_QTY0] => 1
    [L_PAYMENTREQUEST_0_AMT0] => 16.67
    )

    =================================

    Feb-07-2017 14:56:43 (1486479403)
    getLineItemDetails 8
    checking subtotals...
    Array
    (
    [calculated total] => 16.67
    [PAYMENTREQUEST_0_AMT] => 16.67
    [PAYMENTREQUEST_0_ITEMAMT] => 16.67
    )

    -------------------
    difference: 0 (abs+rounded: 0)
    =================================

    Feb-07-2017 14:56:43 (1486479403)
    getLineItemDetails 10
    subtotals balance - okay
    =================================

    Feb-07-2017 14:56:43 (1486479403)
    ec_step1 - 1
    Checking to see if we are in markflow
    cart contents: physical

    NOTE: $this->showPaymentPage = 0
    Customer ID: 0
    Session Data: Array
    (
    [securityToken] => 4cca09d6bc00616e58943405ca3da342
    [customers_host_address] => host217-41-24-138.in-addr.btopenworld.com
    [cartID] =>
    [cart] => shoppingCart Object
    (
    [contents] => Array
    (
    [250] => Array
    (
    [qty] => 1
    )

    )

    [total] => 20
    [weight] => 0
    [cartID] => 25615
    [content_type] => physical
    [free_shipping_item] => 0
    [free_shipping_weight] => 0
    [free_shipping_price] => 0
    [download_count] => 0
    [total_before_discounts] => 16.6667
    [display_debug_messages] =>
    [flag_duplicate_msgs_set] =>
    )

    [check_valid] => true
    [language] => english
    [languages_id] => 1
    [languages_code] => en
    [currency] => GBP
    [today_is] => 2017-02-07
    [updateExpirations] => 1
    [session_counter] => 1
    [customers_ip_address] => 217.41.24.138
    [new_products_id_in_cart] => 250
    [messageToStack] =>
    [valid_to_checkout] => 1
    [cart_errors] =>
    [payment] => paypalwpp
    )

    =================================

    Feb-07-2017 14:56:44 (1486479404)
    ec-step1-addr_check
    cart content is not all virtual (or customer is not logged in) ... therefore will be submitting address details
    =================================

    Feb-07-2017 14:56:44 (1486479404)
    getOverrideAddress - 4
    not logged in and not in markflow mode - nothing to override
    =================================

    Feb-07-2017 14:56:44 (1486479404)
    ec-step1-addr_check3
    address details from override check: <NONE FOUND>
    =================================

    Feb-07-2017 14:56:44 (1486479404)
    ec_step1 - 2 -submit
    Array
    (
    [PAYMENTREQUEST_0_AMT] => 16.67
    [PAYMENTREQUEST_0_ITEMAMT] => 16.67
    [L_PAYMENTREQUEST_0_NUMBER0] => SG7694
    [L_PAYMENTREQUEST_0_NAME0] => Red Enamel Glasgow Rose Design Charles Rennie Mackintosh Scarf Ring [250]
    [L_PAYMENTREQUEST_0_QTY0] => 1
    [L_PAYMENTREQUEST_0_AMT0] => 16.67
    [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
    [LOCALECODE] => GB
    [GIFTMESSAGEENABLE] => 0
    [GIFTRECEIPTEENABLE] => 0
    [GIFTWRAPENABLE] => 0
    [GIFTWRAPNAME] =>
    [GIFTWRAPAMOUNT] => 0
    [BUYEREMAILOPTINENABLE] => 0
    [CUSTOMERSERVICENUMBER] => 01296 651979
    [BRANDNAME] => UK Mackintosh Jewellery
    [PAYMENTREQUEST_0_PAYMENTACTION] => Sale
    [ALLOWNOTE] => 1
    [SOLUTIONTYPE] => Mark
    [LANDINGPAGE] => Billing
    [NOSHIPPING] => 0
    [RETURNURL] => http://67.227.211.75/ipn_main_handler.php?type=ec
    [CANCELURL] => http://67.227.211.75/index.php?main_...rt&ec_cancel=1
    )

    =================================

    Feb-07-2017 14:56:45 (1486479405)
    termEC-1
    Killed the session vars as requested
    =================================

    Feb-07-2017 14:56:45 (1486479405)
    termEC-2
    BEFORE: $this->showPaymentPage = 0
    Token Data:
    =================================

    Feb-07-2017 14:56:45 (1486479405)
    termEC-3
    AFTER: $this->showPaymentPage = 0
    =================================

    Feb-07-2017 14:56:45 (1486479405)
    termEC-9
    We are NOT logged in, so set snapshot to Shipping page, and redirect to login
    =================================

    Feb-07-2017 14:56:45 (1486479405)
    termEC-10
    Redirecting to login - Stack: login
    Message: An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (4) 4 Invalid amount - Invalid amount
    Session Data: Array
    (
    [securityToken] => 4cca09d6bc00616e58943405ca3da342
    [customers_host_address] => host217-41-24-138.in-addr.btopenworld.com
    [cartID] =>
    [cart] => shoppingCart Object
    (
    [contents] => Array
    (
    [250] => Array
    (
    [qty] => 1
    )

    )

    [total] => 20
    [weight] => 0
    [cartID] => 25615
    [content_type] => physical
    [free_shipping_item] => 0
    [free_shipping_weight] => 0
    [free_shipping_price] => 0
    [download_count] => 0
    [total_before_discounts] => 16.6667
    [display_debug_messages] =>
    [flag_duplicate_msgs_set] =>
    )

    [check_valid] => true
    [navigation] => navigationHistory Object
    (
    [path] => Array
    (
    [0] => Array
    (
    [page] => index
    [mode] => NONSSL
    [get] => Array
    (
    [type] => ec
    )

    [post] => Array
    (
    )

    )

    )

    [snapshot] => Array
    (
    [page] => index
    [mode] => NONSSL
    [get] => Array
    (
    [type] => ec
    )

    [post] => Array
    (
    )

    )

    )

    [language] => english
    [languages_id] => 1
    [languages_code] => en
    [currency] => GBP
    [today_is] => 2017-02-07
    [updateExpirations] => 1
    [session_counter] => 1
    [customers_ip_address] => 217.41.24.138
    [new_products_id_in_cart] => 250
    [messageToStack] => Array
    (
    [0] => Array
    (
    [class] => login
    [text] => An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (4) 4 Invalid amount - Invalid amount
    [type] => error
    )

    )

    [valid_to_checkout] => 1
    [cart_errors] =>
    [payment] => paypalwpp
    )

    =================================

  4. #4
    Join Date
    Feb 2005
    Location
    UK
    Posts
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    Default Re: Express checket error invalid amount

    I've posted a log but it needs approval
    mods installed
    Sitemap xml
    Google analytics
    Cross sell advanced
    Numinix product fields
    Easy populate
    Rss feed

    thanks

  5. #5
    Join Date
    Aug 2009
    Location
    North Idaho, USA
    Posts
    1,807
    Plugin Contributions
    1

    Default Re: Express checket error invalid amount

    You didn't list the PP error number but 99+% of the time when we see those words used in a PP error, PayPal cannot/willnot provide the merchant any details regarding the transaction because the error (according to PP) is directly related to the particular payment account. (we take that to mean insufficient funds).

    PayPal states that they are happy to discuss the particular error with the customer.

    To date, 0% of customers have been willing to contact PP and/or tell us the outcome. Which give me more affirmation that the error is NSF related.
    Rick
    ChainWeavers (dot) com

  6. #6
    Join Date
    Feb 2005
    Location
    UK
    Posts
    76
    Plugin Contributions
    0

    Default Re: Express checket error invalid amount

    Quote Originally Posted by RixStix View Post
    You didn't list the PP error number but 99+% of the time when we see those words used in a PP error, PayPal cannot/willnot provide the merchant any details regarding the transaction because the error (according to PP) is directly related to the particular payment account. (we take that to mean insufficient funds).

    PayPal states that they are happy to discuss the particular error with the customer.

    To date, 0% of customers have been willing to contact PP and/or tell us the outcome. Which give me more affirmation that the error is NSF related.
    Its doesn't actually give a paypal error number it doesn't get as far as paypal, so it not insufficient funds

  7. #7
    Join Date
    Aug 2009
    Location
    North Idaho, USA
    Posts
    1,807
    Plugin Contributions
    1

    Default Re: Express checket error invalid amount

    Sorry to bother you. The logfile contents sure looked like a PP log indicating PP had an error communicating with the Payment Processor.
    Rick
    ChainWeavers (dot) com

  8. #8
    Join Date
    Jul 2012
    Posts
    14,693
    Plugin Contributions
    17

    Default Re: Express checket error invalid amount

    Not sure the impact or relationship, but to further confirm/understand the existing conditions, does this store have a previously used database that has been updated via the zc_install process? If so, has the paypal express module been removed (at some point prior to now or was never installed) and reinstalled to update the database records?

    I agree that there was an error in the first submission to PayPal in trying to SetExpressCheckout, just for sanity, I'd verify the credentials were correct (Don't recall if there is a separate message for that issue) and if trying to use the development server that the appropriate choice is selected there as well.

    The other thing would be to review the results of accessing /extras/curltester.php and /extras/paypal_tlstest.php.

    Those should provide information related to contacting/connecting to PayPal.

    Then also would suggest posting your PayPal Express "settings" (No, NOT YOUR CREDENTIALS no passwords, no signatures, etc...) Things like currency accepted, where to go, what to skip, etc...
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

  9. #9
    Join Date
    Feb 2005
    Location
    UK
    Posts
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    0

    Default Re: Express checket error invalid amount

    Thanks for tyou help appreciated. It was a new clean install but i have copied customers orders etc across from my old 1.3.9 database.
    I did all the communications test and they all came back ok and I've re entered my credentials I don't know how many times, I have also tried re installing the payment module and reuploading all the paypal files.

  10. #10
    Join Date
    Jul 2012
    Posts
    14,693
    Plugin Contributions
    17

    Default Re: Express checket error invalid amount

    Quote Originally Posted by waddtown View Post
    Thanks for tyou help appreciated. It was a new clean install but i have copied customers orders etc across from my old 1.3.9 database.
    I did all the communications test and they all came back ok and I've re entered my credentials I don't know how many times, I have also tried re installing the payment module and reuploading all the paypal files.
    Does that mean that the issue persists?

    If so, next thought would be to review the settings.

    My other thought was that perhaps a bad address was provided, but that thought is not supported by the logs and the lack of a related plugin that might have been installed
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

 

 
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