Which dropship module is being used? The one referenced here:
https://www.zen-cart.com/downloads.php?do=file&id=688 indicates that it is not compatible with newer Zen Cart versions, though references a GitHub location (which may be compatible with newer versions). There is also this one:
https://www.zen-cart.com/downloads.php?do=file&id=1536 which appears to be essential to support dropship operations possibly to include what is sought. Thing is that it indicates compatibility only up to ZC 1.5.1 as well. Upgrading for more recent compatibility may not be difficult for either plugin, but having/providing such information (along with searching any associated forum for the plugin(s) would help significantly).
Also, answering the posting tips questions would help as well as no history of a store has been shown other than joining the forum some time ago. Indicating the history of the store along with these plugins would help in identifying a path forwards. Please make it easy on yourself by making it easier for others to provide assistance.
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