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  1. #1
    Join Date
    Jan 2014
    Location
    Arizona
    Posts
    107
    Plugin Contributions
    1

    Default Contact Us page not working for logged in customers

    1.5.6c

    Good afternoon,

    I am having an issue with the contact us page. Whenever the customer is logged in, they get "WARNING: An Error occurred, please refresh the page and try again." on a blank page. When not logged in, it works just fine, so I'm assuming that it has to do with pulling the customers info from their accounts is causing the issue. I've tried a clean install of the contact_us.php, but no joy. I have two mods added, one for phone number and one for recaptcha. Am I missing something in one of the many files added for those two mods? I would be happy if I could just turn off the auto populate for the account information to see if that fixes it. Has anyone else come across this and did you find a fix?

    Thank you!

  2. #2
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    12,399
    Plugin Contributions
    87

    Default Re: Contact Us page not working for logged in customers

    If you receive the "WARNING: An Error occurred, please refresh the page and try again." message, there's a myDEBUG*.log file present in your store's /logs directory waiting to let you know what the underlying issue is.

    Posting that log here (using the "CODE" tags, the big # in the menu-bar when you're writing your response) will help us help you.

  3. #3
    Join Date
    Jan 2014
    Location
    Arizona
    Posts
    107
    Plugin Contributions
    1

    Default Re: Contact Us page not working for logged in customers

    Thank you for the pointer! I'm a bit clueless on the logs sometimes, but I was able to figure it out. It was dealing with two mods (adding phone and adding recaptcha) that weren't exactly written the same. One mod wrote it as customer phone while the other listed it as customer telephone. Added the tele to the front of it and now it works. Thanks!

 

 

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