I just got an email from a customer who took advantage of a Black Friday special, in November. She didn't download her digital orders right away and today, tried to do so. However, she cannot find her downloads.
I checked in the backend, in the list of orders, and sure enough, it is NOT there. The Paypal transaction did go through and I got a notification for that, but I never got a notification from ZC (i am waiting to hear if she got one, which I doubt).
Is there any other place where her order could be "hidden"?
If I can figure out what were the products she bought (probably around 10), I could create a coupon for her to get the same products for free, since she has already paid and I would want her to have the download links in her order history for future reference.
Any suggestion?
Using ZC 1.5.5.e
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