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  1. #1
    Join Date
    Jul 2016
    Location
    London
    Posts
    258
    Plugin Contributions
    0

    Default Inactive shopping cart

    This is a new one on me from a customer in Malaysia.

    What could have happened. I see him as a customer and everything appears to be OK

    Hi, i have been trying to check out my cart item. however, i was informed that my account is inactive and check out unsuccessfully. May i know what is the problem? thank you

  2. #2
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    9,622
    Plugin Contributions
    123

    Default Re: Inactive shopping cart

    Install one of the Master Password mods (from the Plugins area linked at the top of this page), then login as this customer using Master Password and attempt to check out. You will be able to see whatever is going wrong.
    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.
    Do you benefit from Zen Cart? Then please support the project.

 

 

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Zen-Cart, Internet Selling Services, Klamath Falls, OR