Originally Posted by
tonyreynolds
The site is obiecue.com and has been running smoothly for months (years actually). Yesterday I started getting complaints that customers couldn't check out. I ran a transaction and got a message box that states:
Error: Unable to process. Please report this message:
Error Code:"401", Messages:"Access Denied"
It doesn't log anything on its own.
I thought it might be the shipping module - USPS - turned on debugging. No issues.
I run Payeezy and have logging turned on for all tranasctions - nothing. as in no log entry - telling me it isn't getting that far.
have One Page Checkout Installed -turned on debugging. Looks good. No visible problem in the log file.
I can't understand what is throwing the error - based on where it is happening and what error log I don't get, payeezy log entry, I am thinking it is something internal before the call. So that points to some change made by the service provider.
Any suggestions ? I have involved support no help yet.
Tony
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