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  1. #1
    Join Date
    May 2020
    Location
    Embrun Ontario Canada
    Posts
    5
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    0

    Default Blank checkout page

    We are currently having a blank page when doing a checkout from our store. We upgraded to version v156 last fall and most likely it has been like that since then.

    We mostly used our online store to show our product and our customer come in the store to browse and buy since we sell lawn equipment.

    When trying to checkout after adding items to the cart, we get a blank page.

    I would like to try do debug myself but I can't find on the server any log files which would give me some clues.

    Where are those log files and/or is there a way to set a debug mode so that I would get more information. Thanks

    our URL is mrbss.ca, and Zencart is under the Online Store tab.

  2. #2
    Join Date
    Apr 2006
    Location
    Ohio
    Posts
    6,179
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    0

    Default Re: Blank checkout page

    Need an email address and password to use the console tool to see which error is causing this checkout problem

  3. #3
    Join Date
    Apr 2006
    Location
    Ohio
    Posts
    6,179
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    Default Re: Blank checkout page

    The log files are in your root directory/ logs

  4. #4
    Join Date
    Apr 2006
    Location
    Ohio
    Posts
    6,179
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    Default Re: Blank checkout page

    clicking the Docs tab on this forum page is very helpful to help you locate your problems.
    https://docs.zen-cart.com/user/troub...ng/blank_page/

  5. #5
    Join Date
    May 2020
    Location
    Embrun Ontario Canada
    Posts
    5
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    0

    Default Re: Blank checkout page

    Thanks for this information.

    I looked before in the logs folder and noticed that was over 9,990 files in there, but all of them were from last November. I will open another thread to discuss what I see in them

    I purged all the log files, and then I saw it created new ones, dated today. I found the following which I assume is causing the blank checkout page. Since I am not too familiar with this, what would do you see that is causing the error. It looks to me that we have some modules missing:


    [23-May-2020 12:02:14 UTC] Request URI: /index.php?main_page=checkout_shipping, IP address: 45.58.247.171
    #1 require() called at [/home/michelblaissales/online/includes/modules/shipping/upsxml.php:36]
    #2 include_once(/home/michelblaissales/online/includes/modules/shipping/upsxml.php) called at [/home/michelblaissales/online/includes/classes/shipping.php:62]
    #3 shipping->__construct() called at [/home/michelblaissales/online/includes/modules/pages/checkout_shipping/header_php.php:98]
    #4 require(/home/michelblaissales/online/includes/modules/pages/checkout_shipping/header_php.php) called at [/home/michelblaissales/online/index.php:36]
    --> PHP Warning: require(includes/classes/xmldocument.php): failed to open stream: No such file or directory in /home/michelblaissales/online/includes/modules/shipping/upsxml.php on line 36.

  6. #6
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    9,551
    Plugin Contributions
    73

    Default Re: Blank checkout page

    Quote Originally Posted by cblais View Post
    Thanks for this information.

    I looked before in the logs folder and noticed that was over 9,990 files in there, but all of them were from last November. I will open another thread to discuss what I see in them

    I purged all the log files, and then I saw it created new ones, dated today. I found the following which I assume is causing the blank checkout page. Since I am not too familiar with this, what would do you see that is causing the error. It looks to me that we have some modules missing:


    [23-May-2020 12:02:14 UTC] Request URI: /index.php?main_page=checkout_shipping, IP address: 45.58.247.171
    #1 require() called at [/home/michelblaissales/online/includes/modules/shipping/upsxml.php:36]
    #2 include_once(/home/michelblaissales/online/includes/modules/shipping/upsxml.php) called at [/home/michelblaissales/online/includes/classes/shipping.php:62]
    #3 shipping->__construct() called at [/home/michelblaissales/online/includes/modules/pages/checkout_shipping/header_php.php:98]
    #4 require(/home/michelblaissales/online/includes/modules/pages/checkout_shipping/header_php.php) called at [/home/michelblaissales/online/index.php:36]
    --> PHP Warning: require(includes/classes/xmldocument.php): failed to open stream: No such file or directory in /home/michelblaissales/online/includes/modules/shipping/upsxml.php on line 36.
    You've got an incomplete installation of the UPS-XML shipping method; the file /includes/classes/xmldocument.php is part of that shipping-method's distribution.

  7. #7
    Join Date
    May 2020
    Location
    Embrun Ontario Canada
    Posts
    5
    Plugin Contributions
    0

    Default Re: Blank checkout page

    Thanks for this. Definitely the file /includes/classes/xmldocument.php is not present right now. We may be missing something else.

    Is there a way to verify if there is other components that I am missing in the install?

  8. #8
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    9,551
    Plugin Contributions
    73

    Default Re: Blank checkout page

    Quote Originally Posted by cblais View Post
    Thanks for this. Definitely the file /includes/classes/xmldocument.php is not present right now. We may be missing something else.

    Is there a way to verify if there is other components that I am missing in the install?
    You'll need to use a file-compare program (like Beyond Compare) to compare your site's file-set to the files distributed by that shipping method.

 

 

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Zen-Cart, Internet Selling Services, Klamath Falls, OR