USPS Shipping Module [Support Thread]

[lat9]

That's something to do with your site's server settings, as the request to USPS has (as the debug indicates) timed out.

What version of PHP is in use?

When you view the Admin Tools->Server/Version Information, what values are shown for the site's CURL settings?

[GoodLifeToGo]

I'm trying to upgrade my usps shipping module...I am not good at this. I followed the instructions..downloaded, unzipped. It said to upload the two files...I found the usps.php in shipping and languages...deeper..but you know that. Now I have no usps shipping module available in my admin page. Sigh.

[DrByte]

I'm trying to upgrade my usps shipping module...I am not good at this. I followed the instructions..downloaded, unzipped. It said to upload the two files...I found the usps.php in shipping and languages...deeper..but you know that. Now I have no usps shipping module available in my admin page. Sigh.

Chances are that an error is occurring where it "draws" the usps module details to the screen, and that error is also preventing the right-column and the page-footer from showing too. Is that what you're seeing? If so then the error should be documented in your /logs/ directory as a myDebug-adm-xxxxxxxx.log file every time you try to go to that page. What's in that error log file?

And, double-checking ... while the files have the same name, their contents are different, so ... you uploaded each to their corresponding correct directories, overwriting the prior usps.php files, right?

[Wulf359]

That's something to do with your site's server settings, as the request to USPS has (as the debug indicates) timed out.

What version of PHP is in use?

When you view the Admin Tools->Server/Version Information, what values are shown for the site's CURL settings?

cURL support enabled
cURL Information 7.19.7
Age 3
Features
AsynchDNS No
CharConv No
Debug No
GSS-Negotiate Yes
IDN Yes
IPv6 Yes
krb4 No
Largefile Yes
libz Yes
NTLM Yes
SPNEGO No
SSL Yes
SSPI No
Protocols tftp, ftp, telnet, dict, ldap, ldaps, http, file, https, ftps, scp, sftp
Host x86_64-redhat-linux-gnu
SSL Version NSS/3.44
ZLib Version 1.2.3
libSSH Version libssh2/1.4.2

[jodean]

The current USPS - United States Postal Service module for Zen Cart plugin worked when i was running 1.5.7 Now I am on 1.5.7b and USPS is never an shipping option during the checkout process. No errors are displayed and no error logs created. The only customization is SBA.

[lat9]

What happens if you enable the USPS debug logging? That will let you (and me) know whether the shipping-method is actually requesting quotes from USPS.

There will be USPS_*.log files generated in your site's /logs sub-directory that contain the request/response information.

[jodean]

I should have tried the USPS Debug Log first. It gave me clues with what the problem could be and after trying a couple changes in the shipping module set up I got it working. Thanks for your reply.

[dbltoe]

Here's where you help others by letting them know what cured the problem. Nothing worse than finding a thread, following it for a few pages and finding "I fixed it."

[fordlove]

I've recently upgraded to v1.5.7, and thought all was working well. Then I noticed I wasn't receiving any international orders. Maybe because of the pandemic I thought? But no, I created a new user with a known good address in Canada. Tried to place an order, and on the shipping page it says: Shipping Method:
This is currently the only shipping method available to use on this order - and it's blank. Nothing to select. I change to a US address, and it works fine. I then upgraded the USPS shipping module, and still the same. I'm only offering flat rate, based on a quantity, since I only sell 1 thing. On domestic I have selected Priority Sm. F/R Box, Priority Md. F/R Box, Priority Lg. F/R Box. For international, I have selected Priority Intl Sm. F/R Box, Priority Intl Md. F/R Box, Priority Intl Lg. F/R Box. All was working prior to upgrading to v1.5.7, and it seems as though domestic is working as it is. Anything in particular I should look at to try to fix this? I have now turned on debug, and see international customers trying to place orders, but are not able to complete them.

Thanks,
Scott

[lat9]

I've recently upgraded to v1.5.7, and thought all was working well. Then I noticed I wasn't receiving any international orders. Maybe because of the pandemic I thought? But no, I created a new user with a known good address in Canada. Tried to place an order, and on the shipping page it says: Shipping Method:
This is currently the only shipping method available to use on this order - and it's blank. Nothing to select. I change to a US address, and it works fine. I then upgraded the USPS shipping module, and still the same. I'm only offering flat rate, based on a quantity, since I only sell 1 thing. On domestic I have selected Priority Sm. F/R Box, Priority Md. F/R Box, Priority Lg. F/R Box. For international, I have selected Priority Intl Sm. F/R Box, Priority Intl Md. F/R Box, Priority Intl Lg. F/R Box. All was working prior to upgrading to v1.5.7, and it seems as though domestic is working as it is. Anything in particular I should look at to try to fix this? I have now turned on debug, and see international customers trying to place orders, but are not able to complete them.

Thanks,
Scott

I'm sorry you're having issues with the USPS shipping module. You indicated that you enabled the USPS debug, would you post the contents of one where the international orders have failed? If you do, you could post those contents within the "CODE" tags (the big # in the menu-bar when you're writing your response)?

BTW, which version of 1.5.7 is installed? 1.5.7 (no suffix), 1.5.7a or 1.5.7b?