Products not added to shopping cart

[markflynn]

Since my last upgrade some time ago, I was not getting many orders. I assumed it was due to economic events. I recently went to my site as a customer, and tried adding products to the shopping cart. Of about ten products added, only two appeared. Further testing found many products would not add. Any ideas? Tried a different template, that did not work. Database problems?

[lat9]

A link to the site would help us help you.

[markflynn]

The site is https://www.dpwigley.com/hoptoit. I noticed that the product will not on if clicking add to cart while on the product list page, but will add if clicking add to cart while on the individual product page. I thought maybe it was a database issue, but restoring the old database did not work. It seemed to happen around October 24th, because after that my customers have been calling in their orders. I tried the other template provided with the recent Zen Cart installation, and had the same issue, so unsure where to look next...

[markflynn]

For now I have taken care of the issue by deactivation of the Display Product Price/add to cart option under Product Listing. That forces the customer to go to the product page to add to cart. Not ideal, but it seems to work

[lat9]

What's the site's setting for Configuration :: Product Listing :: Display Product Add to Cart Button (0=off; 1=on; 2=on with Qty Box per Product)? It's looking like that value's set to '0' (no add-to-cart buttons on products' listings).

[markflynn]

Yes, that is the work around I had to use since if activated, it simply would not add to cart. I guess I will just leave it set this way, since if set on the product listing page, I can click add to cart repeatedly, and just get the message that shopping cart is empty.