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  1. #1
    Join Date
    May 2008
    Location
    UK
    Posts
    277
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    0

    Default Emails not arriving except to new customers

    Hi
    Can anyone help me please?

    I have an email issue where from the admin side i am not able to send emails to my customers. From a test customers side i am not able to send emails to the owner - myself.
    however, when a new test customer joins using a hotmail account a welcome email does get sent to them with no issues.

    Can anyone guide me on this please and what i need to do and where do i start doing it ???

    Thank you

  2. #2
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,106
    Plugin Contributions
    11

    Default Re: Emails not arriving except to new customers

    Here, in Texas, the only time we like a good mystery is when another pitcher of beer shows up unannounced on the table.

    You could give us just a little bit more info. 1.5.7a has a few choices.

    You can also test your site at https://tools.dnsstuff.com/ Sometimes the clue is with the server, host, settings.....

    Attachment 19285

  3. #3
    Join Date
    May 2008
    Location
    UK
    Posts
    277
    Plugin Contributions
    0

    Default Re: Emails not arriving except to new customers

    Thank you - i guess i need to send you a few pitchers of cold beer ... dam thats the mystery element gone now.

    Thank you for your help

 

 

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