Yes you *can* do it in cPanel.
But if you just want a simple friendly redirect for a single category, a redirect in .htaccess is easy.
What's complicated is that your store is in a subdirectory, so you will need to adapt the following due to your situation.
Code:
RewriteEngine On
Redirect 301 /facemasks https://mysite.com/shop/index.php?main_page=index&cPath=3_10
Change the 3_10 to whatever your actual category is.
Remember, Zen Cart does NOT have/need/provide a .htaccess file in your Zen Cart directory (you said your directory is /shop).
So, if you need one for this redirect purpose, you can create it for yourself. It's just a text file, and only needs to contain the above lines.
You might already have one in the directory above your /shop/ directory, in which case you could just edit that one and add these lines to it.
Your hosting company can help you with redirect rules as they pertain to your hosting account.
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