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  1. #1
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    Default Product description not updating

    ZC version v1.3.9h
    URL https://www.lowbrowartcompany.com/

    I am attempting to add a new product to my website, but everything shows except for the description. I did go back and edit this to put the description in, so I am not sure if that is related or not, but either way, it should be updating and it is not. Please advise.

    Here is the product I am trying to add a description to https://www.lowbrowartcompany.com/in...oducts_id=3064
    Last edited by swguy; 3 Dec 2020 at 12:51 AM.

  2. #2
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    Default Re: Product description not updating

    Click image for larger version. 

Name:	Screen Shot 2020-12-03 at 9.57.04 AM.jpg 
Views:	22 
Size:	42.8 KB 
ID:	19305
    I have attached a screenshot of the product description before I hit update. And then nothing happens.

  3. #3
    Join Date
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    Default Re: Product description not updating

    Maybe check whether there are any PHP errors being recorded.

    I don't remember whether your old ZC version from 2010 has controls for that or not. More recent versions do: https://docs.zen-cart.com/user/troub...ng/debug_logs/
    .

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  4. #4
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    Default Re: Product description not updating

    Click image for larger version. 

Name:	Screen Shot 2020-12-03 at 10.23.05 AM.png 
Views:	30 
Size:	47.1 KB 
ID:	19306
    Debug log attached. Don't see anything pertaining to the product description though.

  5. #5
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    Default Re: Product description not updating

    Are you using CKEditor? Try turning it off, if so.
    Also check to be sure the PHP version you are using (see Admin > Version) is compatible with your old Zen Cart version.
    Compatibility matrix is here:
    https://docs.zen-cart.com/user/first..._requirements/

    (for v139 should be only PHP 5.2 or 5.3 - way old. You should really upgrade ASAP.)
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  6. #6
    Join Date
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    Default Re: Product description not updating

    Amazing what a difference when the missing div for productDescription is put back in.

    Can I have fifty cents for each <br>?

 

 

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