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  1. #1
    Join Date
    Mar 2018
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    Idaho,USA
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    Default Product additional images causing page to freeze

    My site suddenly stopped loading product details while using multiple images. It was working fine when I set it up but I was later informed that the page froze after loading the main product image, so I've had no other choice than to set "Show Product Additional Images" to false so the Product details will load. I can think of nothing I did to cause this. I'm using Zen Cart 1.5.5f

  2. #2
    Join Date
    Oct 2008
    Location
    Croatia
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    Default Re: Product additional images causing page to freeze

    Since you didn't follow the guidelines and haven't provided more information about your site, it's gonna be hard to help you. But still, this seems like a partial blank page, so the docs will give you an idea about where to start.
    Anyway, check your logs directory and see what you have there, and what's related to additional images. You can post back with the log file contents (make sure to XXXX sensitive data and your paths) and maybe we'll be able to help more.
    Zen Cart Point of Sale? Sure: ZX POS - v2 released
    My site - Pro ZC Help | My portfolio | My plugins

  3. #3
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    Default Re: Product additional images causing page to freeze

    Thanks for your reply. Here's more info. I'm not a programmer, it's all greek to me.

    Zen cart Version 1.5.5f
    Not upgraded
    Westminster new template
    Easy Populate Plugin
    Installed via FTP and run zc_install
    PHP version 7.4.14
    MySQL version 5.6
    URL www.legendcycle.net
    The error says this, multiple times:

    [19-Jan-2021 16:14:40 America/Chicago] PHP Warning: Version warning: Imagick was compiled against Image Magick version 1654 but version 1650 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0
    [19-Jan-2021 16:14:40 America/Chicago] PHP Deprecated: Unparenthesized `a ? b : c ? d : e` is deprecated. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /XXXX/XXXX/public_html/includes/application_top.php on line 86

  4. #4
    Join Date
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    66,350
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    271

    Default Re: Product additional images causing page to freeze

    Quote Originally Posted by Beav View Post
    Zen cart Version 1.5.5f
    PHP version 7.4.14

    PHP Deprecated: Unparenthesized `a ? b : c ? d : e` is deprecated. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /XXXX/XXXX/public_html/includes/application_top.php on line 86
    Until you can upgrade your Zen Cart, ask your Hosting company to help you downgrade your PHP to 7.1 to match the older Zen Cart version you're using.
    Ref: https://docs.zen-cart.com/user/first..._requirements/
    .

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  5. #5
    Join Date
    Oct 2008
    Location
    Croatia
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    Default Re: Product additional images causing page to freeze

    Quote Originally Posted by Beav View Post
    Thanks for your reply. Here's more info. I'm not a programmer, it's all greek to me.

    Zen cart Version 1.5.5f
    Not upgraded
    Westminster new template
    Easy Populate Plugin
    Installed via FTP and run zc_install
    PHP version 7.4.14
    MySQL version 5.6
    URL www.legendcycle.net
    The error says this, multiple times:

    [19-Jan-2021 16:14:40 America/Chicago] PHP Warning: Version warning: Imagick was compiled against Image Magick version 1654 but version 1650 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0
    [19-Jan-2021 16:14:40 America/Chicago] PHP Deprecated: Unparenthesized `a ? b : c ? d : e` is deprecated. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /XXXX/XXXX/public_html/includes/application_top.php on line 86
    OK, the first thing I'd do is change php version. If you're using Zen Cart 1.5.5f, it doesn't support php 7.4 - see requirements. Check your cPanel for MultiPHP Manager and set your domain to use php 7.1 and then try again.

    I believe there's more files in the error logs - the one you posted only contains a warning and a deprecated notice, neither of which should cause a partial blank page. But, definitely start with lowering your php version.
    Zen Cart Point of Sale? Sure: ZX POS - v2 released
    My site - Pro ZC Help | My portfolio | My plugins

 

 

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