I don't think UPS is taking dimensions into account. We're not sending any, at any rate.
I don't think UPS is taking dimensions into account. We're not sending any, at any rate.
as someone who has dealt with shipping and dimensional weight calculations for many years, i understand the difficulty as well as the nuance. nestable items, ie plastic trays, are a classic example.
i look forward to your effort and if you want a second set of eyes to look at it, feel free to PM me.
best.
quoting is just a courtesy rate quote. i have not dealt with this module, but it looks like you are charging the customer your "preferred rate". $20.22 v $21.43 are very close.
i would switch back to the retail rate, to see if that charges the customer a closer approximation with regards to worldship.
with regards to the numbers that worldship is providing and your client's losses, numbers that worldship provide are also not necessarily what the customer gets billed for. UPS invoices are the only definitive amount that UPS (or any carrier) charges for the package; despite what worldship may say.
concur on that one. no dimensional issue here at all.
Given that dimensions aren't a convenient option, one approach I've seen used is to simply increase the weight of the product slightly to accommodate the difference. In such case you might want to avoid displaying the weight if customers would be confused by it in such a circumstance.
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
you need to give a little more info. What is the weight zen cart is quoting and what is the weight they are using in worldship? Are they equal or round up to the same value? If they are equal weight, that would indicate there is a rate difference between the 2.
I agree that padding the weight a little is a better idea, or add a handling fee into the ups rate displayed on the site. Or, use the settings in admin>configuration?shipping/packaging to add extra weight (tare) per package.
Also, this isn't clear:
UPSXML Transportation Charges: $20.22
UPSXML Grand Total: $14.26
UPSXML Discrepancy: $5.96
Are you saying that the site shows $20.22 shipping somewhere but then only charges $14.26 in the order? Somehow it is discounting?
UPS absolutely does take dimensions into account, and so does FedEx. USPS does not, unless you get over a specific size, though I think they ought to. I've never had a problem with USPS in this regard, but it's an ongoing problem with UPS. I had to add a substantial handling charge to all UPS orders to get the customer's charges at least equal to what we're being charged. Changing to UPSXML didn't help.
Depending on the product, some companies may be able to tweak the shipping weight. I couldn't do that because adding weight to accommodate UPS put some of our products over the weight limit for First Class shipping. If we had a higher percentage of UPS orders, I would simply forget First Class shipping for those products. But many of our customers do order those and choose First Class USPS shipping for them. It isn't worth those people having to pay $2.00 or more extra in shipping in order for us to take a small loss on our few UPS orders. So I just put a whopping handling charge on the UPS orders, and most of the time we come out close to even.
Bookmarks