No download link or button after update to 1.5.7b

[aerosly]

These are my attribute settings... the system allows people to purchase downloadable products, but doesn't provide any way at all to download them. Am I missing something?

[DrByte]

the system allows people to purchase downloadable products, but doesn't provide any way at all to download them

When files are attached to the downloads as described in the docs AND the files actually exist on your webserver in the /downloads directory as described in the docs, then customers will see a button to download the files for the items they've purchased when their payment has moved to Processing or higher status (eg: is not "pending" such as send-payment-by-mail or payment modules that are authorize-only-until-storeowner-captures/settles-payment), as described in the docs.

Perhaps your "upgrade" built a new site in a new directory but didn't actually copy the downloads directory over and therefore it has no links to offer to your customers?

[swguy]

@aerosly You're going to have to work with a developer to see what's wrong with your installation. The download functionality *does* work properly in 1.5.7; I use it in my store and have done several upgrades to 1.5.7 for stores that offer downloads and they work fine.

[aerosly]

@aerosly You're going to have to work with a developer to see what's wrong with your installation. The download functionality *does* work properly in 1.5.7; I use it in my store and have done several upgrades to 1.5.7 for stores that offer downloads and they work fine.

I think you're right. Any recommendations on a good developer who could look at this?

[RixStix]

Is the installation in the root or subdirectory?

When I was testing zc156 installed in a subdirectory, a similar thing happened with download buttons and I am not sure what ended up being the root cause other than something got futzed with between versions as a feature upgrade that was undisclosed in the docs.

[swguy]

It works fine in a subdirectory. My store is thatsoftwareguy.com/store.

@aerosly, By chance did you set DIR_FS_DOWNLOAD differently in your includes/configure.php vs admin/includes/configure.php?

> Any recommendations on a good developer who could look at this?

Look down ...

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[aerosly]

The problem is fixed! A developer reached out to me here and was able to quickly fix the issue.

He removed /includes/templates/MY_TEMPLATE/template/tpl_modules_downloads.php and uploaded the one from the 1.5.7b fileset and it works now. I guess something didn't upload or copy correctly during the upgrade.

Thank you all so much for the help!