ZX Order Review [Support Thread]

[balihr]

Product reviews are incredibly important nowadays and people love reading reviews left by other users before they decide to purchase an item online. Sadly, Zen Cart's review system is quite bad and relies on customers' (extremely) good will to write a review - one needs to log in, find the product they purchased and then write a review which by default can't be shorter than 50 characters. If they purchased multiple products, they need to find each and every item they want to review and write that short novel. And no, the website will not request a review - the customer is expected to remember to do it on their own. As a result, almost nobody writes reviews...

This plugin tries to make things as simple as possible. First, you decide how many days need to pass after an order is placed, and you decide which order statuses qualify for the email to be sent (ie. Delivered) and let the plugin do it's magic. An automated task is set in cPanel (cron job) which runs every day and checks which orders qualify for the reminder. An email is then sent to the customer with a few words and a direct link to your site, specifically to a new page where they can rate and review all items in their order, all in one go, without the need to login.

Once the customer reviews what they want, admin receives a notification email (if enabled in admin) and is able to approve the review(s) just as usual.

The plugin also allows you to specify a list of products that will never be asked to review - just in case you have any such products.

Download: https://www.zen-cart.com/downloads.php?do=file&id=2307
or from my website.

[charmlt]

Where is the admin page that gives me the manual ability to choose who and when I email?

[balihr]

Where is the admin page that gives me the manual ability to choose who and when I email?

There isn't. The whole point of the module is to make it fully automated, so it doesn't have an admin page for you to hand-pick the recipients. If someone places an order and the order qualifies for a review (status and days), an email is sent asking for a review. That's it, end of story.

[HeathenMagic]

This sounds great! I like the idea of a page with multiple items to review on it. I have a modified template and recently for some reason it no longer lets customers review as there must be something blocking it. I was wondering if there was a way with this module to manually access an url to view the layout for testing purposes? E.g from a test account to view how it looks. I tried accessing by putting 'order_review' at the end of website url but it navigates to website home page, so I guess it just works via cron and session id.

[balihr]

This sounds great! I like the idea of a page with multiple items to review on it. I have a modified template and recently for some reason it no longer lets customers review as there must be something blocking it. I was wondering if there was a way with this module to manually access an url to view the layout for testing purposes? E.g from a test account to view how it looks. I tried accessing by putting 'order_review' at the end of website url but it navigates to website home page, so I guess it just works via cron and session id.

No, you can't access the order_review page directly. If you could, that would mean anyone could access it without authorization. The plugin generates a unique 32 character token which is basically a key to access that page. The token is generated at the time of placing the order and is stored in order_review database table. What you could do is place a test order, then use phpMyAdmin and go to order_review table and copy the token associated with your order ID, and then access the review page like YOU_DOMAIN/index.php?main_page=order_review&token=YOUR_TOKEN
Keep in mind that won't change the "notified" column so you'd still receive an automated email when/if your order qualifies, and of course, if you've configured your cron job.

[HeathenMagic]

No, you can't access the order_review page directly. If you could, that would mean anyone could access it without authorization. The plugin generates a unique 32 character token which is basically a key to access that page. The token is generated at the time of placing the order and is stored in order_review database table. What you could do is place a test order, then use phpMyAdmin and go to order_review table and copy the token associated with your order ID, and then access the review page like YOU_DOMAIN/index.php?main_page=order_review&token=YOUR_TOKEN
Keep in mind that won't change the "notified" column so you'd still receive an automated email when/if your order qualifies, and of course, if you've configured your cron job.

Thanks for your reply. Yes I thought perhaps it is that way, but appreciate the heads up regarding the token for test purposes. I might try that.

I am not sure if the present issue with my stock zencart review page may be the same with your module. I have some modules and CSS Loader you see. Apparently it has something to do with the following:-

"error: "Missing the ajax controller”" when pressing write_review_submit button.
But I can give your module a go and see how it goes, thanks again :-)