Hi
We have been on 157b (Linux) since January and emails were going out for orders and forgot passwords worked fine until March 31, 2021. Last good email was at 12:43 PM Eastern and started failing on 4:18 PM. Client called at 4:18 and could not get a forgot password email. I tried to go into phpMyAdmin to look at the tables and couldn't get in for about 3-4 attempts. Finally did. Database looked ok.
Customer received the forgot pw email but the from address has a number he said looked like an ip#. I don't have it to share.
Ever since then no emails were delivered from Zen. The log folder was getting SMTP Connect Failed messages with no additional information.
I tried SMTP, SMTPAUth and always get the same results. (PHPMailer does work but get a warning file for each email). Changed the port (25, 587), email server and always get the same error even with host support advising what to put in.
Host support says it is a zen coding issue. But we didn't change anything since January so really doubt it is a coding issue.
I am not even sure where to begin looking or how to assist with host support to find the real error. I don't think it is zen.
How can I get this resolved? Any help is appreciated!!!
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