Results 1 to 8 of 8
  1. #1
    Join Date
    Feb 2021
    Location
    Georgia
    Posts
    11
    Plugin Contributions
    0

    Default Shipstation not connecting

    Hello, I'm new to zencart. don't know programing, so please bear with me. I'm using zen ver 1.5.7 and installed the shipstation mod straight from both zen and from Shipstation and followed the direction to a T and still can not get it to work. I keep getting this error when I click on the test connection in Shipstation. I created a logon just for shipstation even.

    Store Configuration
    We received an error testing the Zen Cart store: The remote server returned an error: (404) Not Found.

    Yes I have put the shipstation_zc.php in the root. Have not made any mod changes

    Thanks for your help, I know somebody has run into this before. sooo

  2. #2
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: Shipstation not connecting

    Inside ShipStation website's settings, you provide the URL to your store's shipstation_zc.php file. Does that actually match where you put the file?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
    Feb 2021
    Location
    Georgia
    Posts
    11
    Plugin Contributions
    0

    Default Re: Shipstation not connecting

    Quote Originally Posted by DrByte View Post
    Inside ShipStation website's settings, you provide the URL to your store's shipstation_zc.php file. Does that actually match where you put the file?

    Yes I have used both the one on Zencart and the one supplied by Shipstation. Same results everytime. The file has been placed in the root folder.
    Last edited by Coastalpond; 14 May 2021 at 12:44 AM.

  4. #4
    Join Date
    Feb 2021
    Location
    Georgia
    Posts
    11
    Plugin Contributions
    0

    Default Re: Shipstation not connecting

    Quote Originally Posted by DrByte View Post
    Inside ShipStation website's settings, you provide the URL to your store's shipstation_zc.php file. Does that actually match where you put the file?

    Yes I have used both the one on Zencart and the one supplied by Shipstation. Same results everytime. The file was placed in the root folder. When I try to go they by inputting into the address bar of web browser,

    http://www.mydomainname.com/shipstation_zc.php. I get this


    404 Not Found
    Please forward this error screen to www.mydomainname.com's WebMaster.
    The server cannot find the requested page:

    so I thought mmm. I then place the file in the public_HTML root but that didn't work either. I got

    This page contains the following errors:
    error on line 1 at column 1: Document is empty
    Below is a rendering of the page up to the first error.

    When I went back to Shipstation to "test connection".

    I got

    Store Configuration
    We received an error testing the Zen Cart store: The remote server returned an error: (404) Not Found.
    soo place the file back at the main root.
    Last edited by Coastalpond; 14 May 2021 at 12:58 AM.

  5. #5
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: Shipstation not connecting

    The "root" folder of your store would be the same place where ipn_main_handler.php is found.
    Is that the directory you've put it in?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
    Join Date
    Jun 2007
    Posts
    470
    Plugin Contributions
    1

    Default Re: Shipstation not connecting

    I use the sister company Shipworks.

    The plugin folder structure is different than ShipStation, but just in case the Shipworks folder structure is how ShipStation should be, note that for Shipworks, the main .php file is dropped in the admin folder like so:

    public_html / admin / shipworks.php

    That said, if you were to drop it in as public_html / shipstation.php and troubleshoot from there, I think you would have much more success than dropping it in one folder above that.

  7. #7
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    8,079
    Plugin Contributions
    9

    Default Re: Shipstation not connecting

    One site we host has a problem with shipworks and PHP 7.4 but, on point....

    I think your problem might partially be that your site is not fully secure and whether or not you have any 301 directs in place that go to links not covered by your SSL.

    Secure the entire site, make links match your SSL (it uses the www.) and make sure their are no redirects sending you from www to non-www.

    On the road currently or I would give more info but, lots of pertinent stuff in the docs. Start at https://docs.zen-cart.com/user/installing/enable_ssl/
    Did you read the posting tips?!?
    myZenCartHost.com - Zen Cart Certified, PCI Compatible Hosting by JEANDRET
    Free Domain, SSL, and Magic Thumb with Semi-Annual or longer plan.

  8. #8
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: Shipstation not connecting

    As long as the file is placed in the same directory as your ipn_main_handler.php (that folder also contains ajax.php, nddbc.html, vbv_learn_more.html),
    then telling ShipStation's setup to use https://www.your_store_domain.com/shipstation_zc.php should be fine.

    And, visiting https://www.your_store_domain.com/shipstation_zc.php in your browser should not give you a 404 error. (It might give a blank page, but that would be normal, because the file isn't designed to be used/read/accessed by your browser.)

    Of course, if your store doesn't use the "www." prefix, then exclude that. I only included it above for explanatory purposes.


    Also, I just updated the plugin to incorporate some fixes for compatibility with Zen Cart v1.5.7:
    https://www.zen-cart.com/downloads.php?do=file&id=1324
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

Similar Threads

  1. Admin Login Not Connecting
    By txscooterd in forum Installing on a Linux/Unix Server
    Replies: 1
    Last Post: 18 Nov 2010, 07:25 AM
  2. Website not connecting to paypal
    By autographshed in forum Built-in Shipping and Payment Modules
    Replies: 10
    Last Post: 3 Oct 2008, 04:45 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR