Results 1 to 8 of 8
  1. #1
    Join Date
    Feb 2020
    Location
    England
    Posts
    22
    Plugin Contributions
    0

    Default I can't log into admin

    Zen cart Version v157b. Yesterday evening I was unable to log into my admin area. My saved password wasn't working. I tried the forgot password function and it came up with a blank white page. So I tried the information here: https://docs.zen-cart.com/user/troub...dmin_password/ and added the query into my database. I tried to log in with the Admin admin and it prompts me to change the password, I change it and then when I try to log in it then says I have entered the wrong username and password. The only way I can get into my admin area is by going to the admin database table and pasting in the code:
    351683ea4e19efe34874b501fdbf9792:9b which resets it back to 'admin' even typing the word 'admin' isn't working or adding in any other password, only the code is working. Once I'm in my admin area the passcode then changes itself in the admin database table and it seems my password has gone and changed and I can no longer log in again until I go back to the admin database table and change the password back to: 351683ea4e19efe34874b501fdbf9792:9b When I'm in my admin area if I change the admin users and reset passwords there, that isn't working either, if I add a new admin that also isn't working. So far the only way in is by going to the database every time and changing it to: 351683ea4e19efe34874b501fdbf9792:9b, but it seems to be resetting the password every time I get in there Please can somebody hep me? Thank you.

  2. #2
    Join Date
    Feb 2020
    Location
    England
    Posts
    22
    Plugin Contributions
    0

    Default Re: I can't log into admin

    Quote Originally Posted by Opal5 View Post
    Zen cart Version v157b. Yesterday evening I was unable to log into my admin area. My saved password wasn't working. I tried the forgot password function and it came up with a blank white page. So I tried the information here: https://docs.zen-cart.com/user/troub...dmin_password/ and added the query into my database. I tried to log in with the Admin admin and it prompts me to change the password, I change it and then when I try to log in it then says I have entered the wrong username and password. The only way I can get into my admin area is by going to the admin database table and pasting in the code:
    351683ea4e19efe34874b501fdbf9792:9b which resets it back to 'admin' even typing the word 'admin' isn't working or adding in any other password, only the code is working. Once I'm in my admin area the passcode then changes itself in the admin database table and it seems my password has gone and changed and I can no longer log in again until I go back to the admin database table and change the password back to: 351683ea4e19efe34874b501fdbf9792:9b When I'm in my admin area if I change the admin users and reset passwords there, that isn't working either, if I add a new admin that also isn't working. So far the only way in is by going to the database every time and changing it to: 351683ea4e19efe34874b501fdbf9792:9b, but it seems to be resetting the password every time I get in there Please can somebody hep me? Thank you.
    I've also noticed that it's doing the same for customers too password not recognised, resend password, customers gets into account, resets password and the old one not recognised so it seems it's also changing the password in the database too

  3. #3
    Join Date
    Feb 2020
    Location
    England
    Posts
    22
    Plugin Contributions
    0

    Default Re: I can't log into admin

    I have also tried a fresh new instal, just in case, I really don't want to go through all of that needing to rebuild a new one, I don't think anyone ever wants to do that :/ I had the same issue with a new instal, it won't let me log into admin, may this be an issue with my web host? Have they possibly done something to 'update' or tinker around with things to cause this to mess up?

  4. #4
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    10,449
    Plugin Contributions
    78

    Default Re: I can't log into admin

    Check the site's /logs sub-directory. It sounds like there will be a plethora of myDEBUG*.log files waiting to let you know what the underlying issue is.

  5. #5
    Join Date
    Feb 2020
    Location
    England
    Posts
    22
    Plugin Contributions
    0

    Default Re: I can't log into admin

    Quote Originally Posted by lat9 View Post
    Check the site's /logs sub-directory. It sounds like there will be a plethora of myDEBUG*.log files waiting to let you know what the underlying issue is.
    Oh my! You're right indeed, a plethora! I'm working my way though. Thank you.

  6. #6
    Join Date
    Feb 2020
    Location
    England
    Posts
    22
    Plugin Contributions
    0

    Default Re: I can't log into admin

    *through

  7. #7
    Join Date
    Jul 2012
    Posts
    15,820
    Plugin Contributions
    17

    Default Re: I can't log into admin

    Quote Originally Posted by Opal5 View Post
    *through
    In case not considered, may want to be sure to address the more recent one(s) first.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  8. #8
    Join Date
    Feb 2020
    Location
    England
    Posts
    22
    Plugin Contributions
    0

    Default Re: I can't log into admin

    Thank you. I fixed it :) The debug files were from emails not sent, that would probably be the password forgotten feature failing, also from 'sales report' I'd installed a mod that's no longer supported by custom scriptz. I removed it, also a debug for when I'd cloned flat rate to flat rate 2 to try and get a separate flat rate for a category, that didn't work either but I'll figure that one out at a later date. I just restored back up prior to me breaking it and I can now log in again, so can customers!

 

 

Similar Threads

  1. I can't log into admin
    By drunkglitch in forum General Questions
    Replies: 7
    Last Post: 17 May 2012, 04:02 PM
  2. can't log into admin
    By stumped in forum General Questions
    Replies: 2
    Last Post: 25 Apr 2011, 07:49 PM
  3. Can't log into admin
    By sinecurea in forum General Questions
    Replies: 0
    Last Post: 13 Feb 2008, 04:59 PM
  4. Can't log into Admin
    By hhgal in forum General Questions
    Replies: 39
    Last Post: 2 Jan 2007, 02:57 AM
  5. Can't log into admin
    By evillure in forum Templates, Stylesheets, Page Layout
    Replies: 2
    Last Post: 15 Jun 2006, 08:24 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR