Results 1 to 7 of 7
  1. #1
    Join Date
    Oct 2006
    Location
    Worcester, MA
    Posts
    414
    Plugin Contributions
    0

    Default Resend customer's order confirmation

    Is there currently a way to resend an order confirmation to a customer? Occasionally, I get customers who need a receipt and claim they didn't get one. The information they need is exactly what is on the Order Confirmation but they don't check their spam folder or just accidentally delete or something. I realize I can probably dummy something up for them, but was wondering if there was an easier way to handle this kind of request.

    Thanks!

    (FWIW I did search the forums for this topic but only came up with very old, closed threads on it)

  2. #2
    Join Date
    Oct 2008
    Location
    Croatia
    Posts
    1,344
    Plugin Contributions
    15

    Default Re: Resend customer's order confirmation

    Just enable Email Archiving, and then use Admin Email Archive Manager plugin to resend any emails. There's a button there that you just click and the email is sent again.
    Zen Cart Point of Sale? Sure: ZX POS - v2 released
    My site - Pro ZC Help | My portfolio | My plugins

  3. #3
    Join Date
    Nov 2005
    Location
    los angeles
    Posts
    1,966
    Plugin Contributions
    7

    Default Re: Resend customer's order confirmation

    Quote Originally Posted by balihr View Post
    Just enable Email Archiving, and then use Admin Email Archive Manager plugin to resend any emails. There's a button there that you just click and the email is sent again.
    oh man, i'm so not a fan of storing emails in the database.

    i played around with something like:

    PHP Code:
        require_once DIR_WS_CLASSES 'order.php';
        require_once 
    DIR_WS_LANGUAGES $_SESSION['language'] . '/checkout_process.php';
        
        
    $orderNo 17554;

        
    $order = new order($orderNo);
        
    $order->query($orderNo);
        
    $order->send_order_email(); 
    which seems totally reasonable, but alas no dice as the email gets constructed in other methods.

    i think it is a perfectly reasonable request to do, without needing to store all emails in the db.

    perhaps i will look into refactoring.
    #theGoldStandard in IT support
    if you feel so inclined, feel free to send some cake....

  4. #4
    Join Date
    Oct 2006
    Location
    Worcester, MA
    Posts
    414
    Plugin Contributions
    0

    Default Re: Resend customer's order confirmation

    Thanks. I did discover this plug-in and the setting for archiving. Even if I turn on archiving now, of course I can not resend to a customer who ordered before I turned it on. It does seem like resending the confirmation (from scratch rather than from an archive) should be possible since all the same data still exists.

    I also don't love the idea of every email being archived. It seems like that table could get very large quite quickly, but it may have to do as a stop-gap until I can find a more elegant solution.

  5. #5
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    7,842
    Plugin Contributions
    292

    Default Re: Resend customer's order confirmation

    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.

  6. #6
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    7,842
    Plugin Contributions
    292

    Default Re: Resend customer's order confirmation

    Also, with restrictions, caveats, quid pro quos, sine qua nons and the like, you can use my Test Checkout Email plugin if you're a developer.

    https://www.zen-cart.com/downloads.php?do=file&id=2291
    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.

  7. #7
    Join Date
    Sep 2012
    Location
    Upstate South Carolina
    Posts
    46
    Plugin Contributions
    1

    Default Re: Resend customer's order confirmation

    I just reply to my admin copy of the order confirmation. It goes right back to them.

 

 

Similar Threads

  1. How to resend new order confirmation email after modified?
    By andrew1328 in forum Managing Customers and Orders
    Replies: 0
    Last Post: 1 Jun 2010, 03:57 PM
  2. How to resend order confirmation email?
    By klf in forum Managing Customers and Orders
    Replies: 11
    Last Post: 3 Apr 2010, 01:21 PM
  3. Customer received order confirmation but no order in my admin?
    By ningyotan in forum Managing Customers and Orders
    Replies: 1
    Last Post: 9 Dec 2009, 01:18 PM
  4. Resend receipt to customer
    By colemanpa in forum General Questions
    Replies: 3
    Last Post: 3 Dec 2009, 04:01 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR