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  1. #11
    Join Date
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    Default Re: Password Expired - New Password Rejected - Always No Matter What

    Quote Originally Posted by marton_1 View Post
    Admin passwords are letters and numbers, no symbols.
    This is not correct. You are permitted to use symbols in admin passwords (or user passwords).
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  2. #12
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    Nov 2005
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    los angeles
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    Default Re: Password Expired - New Password Rejected - Always No Matter What

    Quote Originally Posted by swguy View Post
    It could be that your password manager is causing this failure; try changing your password in a browser where you are not running (or logged out of) your password manager, and then save your new password in your password manager.
    excellent idea! very well could be the problem.
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  3. #13
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    Feb 2006
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    Default Re: Password Expired - New Password Rejected - Always No Matter What

    Quote Originally Posted by carlwhat View Post
    excellent idea! very well could be the problem.
    I need to add this to the docs because when this happens you just go into a black hole of aggravation.

    BTW relevant docs here:

    https://docs.zen-cart.com/user/security/passwords/

    https://docs.zen-cart.com/user/troub...dmin_password/
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  4. #14
    Join Date
    Nov 2010
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    Default Re: Password Expired - New Password Rejected - Always No Matter What

    Quote Originally Posted by carlwhat View Post
    • its great that you have a workaround for a very annoying problem.
    • personally, i find it very frustrating whenever i have difficulty changing a password on a website.
    • as you seem to be the only one having this specific problem, i would not call it a bug.
    • if this were truly a bug, many more people would be complaining about it.
    • most of the password functions are in this file:
      https://github.com/zencart/zencart/b...min_access.php
    • i would compare this version of the file with your version on your server.

    best.
    My client is also having this issue. She is prompted to make a new password and then every password she tries (including the randomly generated ones) are rejected. As the original poster said, I tried the forgot password option, but she isn't receiving any emails at all to reset the password, even though it's saying it's been sent. This happened some hours ago and not one of the reset password emails have arrived.

  5. #15
    Join Date
    Apr 2013
    Location
    eglisau switzerland
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    567
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    Default Re: Password Expired - New Password Rejected - Always No Matter What

    Quote Originally Posted by Dijenga View Post
    My client is also having this issue. She is prompted to make a new password and then every password she tries (including the randomly generated ones) are rejected. As the original poster said, I tried the forgot password option, but she isn't receiving any emails at all to reset the password, even though it's saying it's been sent. This happened some hours ago and not one of the reset password emails have arrived.
    Do you have the EmailArchiveManager plug in installed so you can see all the emails that have been sent by the web site?

  6. #16
    Join Date
    Nov 2010
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    Default Re: Password Expired - New Password Rejected - Always No Matter What

    The only plugin I can find for her is DisplayLogs plugin. However, the problem I'm needing to fix is her not being able to update the password.

  7. #17
    Join Date
    Jul 2012
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    Default Re: Password Expired - New Password Rejected - Always No Matter What

    Note that the rejection can be from either of two parts, the old password may be wrong when entering or on the change password screen, or the new password may not meet requirements one issue I believe or perhaps remember from a time gone by involves the use of special characters.

    The use of a local password fill in application has been known to also cause an issue at the password change screen. The user should always type in the information to ensure that this is not the cause of not being able to change the password.

    Would also suggest that at least initially that no special characters be used. There are some that wouldn't cause an issue but better to try without the special characters first.
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  8. #18
    Join Date
    Jul 2012
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    Default Re: Password Expired - New Password Rejected - Always No Matter What

    Quote Originally Posted by Dijenga View Post
    The only plugin I can find for her is DisplayLogs plugin. However, the problem I'm needing to fix is her not being able to update the password.
    The plugin described above is available from the plugins section above.
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