Help with Customer Time_Out using Chrome on an Android Phone.

[rlexyd]

I have a new install of zen cart 1.5.7c on PHP 7.4 with OPC and IH5 and using Responsive_Classic template.
I had a customer just advise me that they had an issue and couldn't use the website.
I looked at my tracker and found they must have been using an android phone using chrome.
https://i.imgur.com/x5qvAlw.png
As you can see from the image, it did not take long before they got a time_out error!?
Should I be concerned about this and could this be a one off?

19 Aug 14:14:53
mydomaincomau/
19 Aug 14:19:12
mydomaincomau/index.php?main_page=product_info&cPath=1&products_id=45
mydomaincomau/index.php?main_page=product_info&cPath=1&products_id=45
19 Aug 14:19:17
mydomaincomau/index.php?main_page=time_out

[mc12345678]

Using a SSL? For what domain is the SSL and how does it compare to what is in the includes/configure.php file?

One specific attribute to consider/look for is the presence/absence of the prefix "www.". I note that it appears that the site does a redirect to force the presence of "https: // www.".

[rlexyd]

Using a SSL? For what domain is the SSL and how does it compare to what is in the includes/configure.php file?
One specific attribute to consider/look for is the presence/absence of the prefix "www.". I note that it appears that the site does a redirect to force the presence of "https: // www.".

Thanks mc,
Yes, using SSL and it is for my parent domain but has this domain on it when I look up certificate information.

Subject Alt Names:
DNS Name
*.mydomain.com.au
DNS Name
*.myparentdomain.com.au
DNS Name
mydomain.com.au

My configure.php has SSL set to TRUE.

define('HTTP_SERVER', 'https://www.mydomain.com.au');
define('HTTPS_SERVER', 'https://www.mydomain.com.au');

Yes, I have forced redirects to include www. in the domain as you suggested in a separate post so it's always the same name, so now url always force loads the full https://www...

[mc12345678]

Thanks mc,
Yes, using SSL and it is for my parent domain but has this domain on it when I look up certificate information.

Subject Alt Names:
DNS Name
*.mydomain.com.au
DNS Name
*.myparentdomain.com.au
DNS Name
mydomain.com.au

My configure.php has SSL set to TRUE.

define('HTTP_SERVER', 'https://www.mydomain.com.au');
define('HTTPS_SERVER', 'https://www.mydomain.com.au');

Yes, I have forced redirects to include www. in the domain as you suggested in a separate post so it's always the same name, so now url always force loads the full https://www...

If still having the issue, then I would say that should force without "www.". Why? Well, there are DNS names with *, there is also the entry excluding "www.". Such a change would also involve adjusting the includes/configure.php and admin/includes/configure.php. Note that the includes/configure.php is typically write protected so would need to be made writeable just prior to saving the change(s).

[rlexyd]

Thanks mc,
Just curious to know why the SSL URL might cause that time_out?

[mc12345678]

Thanks mc,
Just curious to know why the SSL URL might cause that time_out?

So, perhaps a round about way to get there, but... On the catalog side, data is to be kept, tracked, and available based on sustaining a session where a customer has a piece of information that the store uses to match with specific data. Sit too long and the session expires.

That's the "normal" route. Navigate to certain pages and the session is expected to in a way be renewed, but if there is a discrepancy or misalignment, the session gets lost. That lost session has the same "symptom" of taking too long between page navigations or while logged in. The "why" it got lost is not necessarily tracked, but seeing how it is more associated with a delay in navigation than it would be for a properly setup store to provide the same response for the "wrong" reason.

[rlexyd]

Just had another customer complain they had problem on my site adding items to cart with the time_out and cookie errors! (Again they are using Google Chrome for Android on their mobile device!)
I tested the site using a Samsung tablet and didn't have a problem, than I blocked ALL cookies, it then showed up with cookie error when I tried to add items to cart. (I'm guessing this is a normal problem for anyone who has cookies off??)
I'm not sure what else to do and if this is happening to more lost customers that might not be advising me!
Here is a snapshot of the latest customer web activity who had the problem (https://i.imgur.com/LrIJXdN.png).