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  1. #1
    Join Date
    Jan 2019
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    UK
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    help question Table shipping issue

    I have table rate set up for orders that are hazardous and have to be sent using an ADR carrier, the table rate is set as ...

    Shipping Table
    1:5.00,5:9.95,200:15

    So I think this means if an order is up to 200kg in weight the carriage charge should be £15

    But I have a customer online now with a shopping cart weighing 100.5Kg and the carriage charge is £60

    Does anyone know why this is happening?

    Thanks
    Jon @ thegluepeople.co.uk

  2. #2
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    9,622
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    123

    Default Re: Table shipping issue

    Moved your question to a new thread because it was not related to the original question you replied to.

    You should check the value of Admin > Configuration > Shipping > Max Package Weight - it may be breaking up your shipment into multiple packages.
    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.
    Do you benefit from Zen Cart? Then please support the project.

  3. #3
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    9,622
    Plugin Contributions
    123

    Default Re: Table shipping issue

    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.
    Do you benefit from Zen Cart? Then please support the project.

 

 

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