Okay, I am seeing this more and more, and I cannot find any documentation online for it. Sometimes it only happens with certain customers.
We get an email saying "ALERT: PayPal Direct Payment Error (10554 [])"
And the error is:
[AVSCODE] => I8
[CVV2MATCH] => M
It says it's due to our AVS Risk Control Settings, but I still don't know what the I8 error means, or how to explain that.
Normally, if the AVS is "N" or Not Matching, that's easy for me to explain to the customer. "We're sorry, but you need to enter the correct billing address and then your transaction should be approved."
But what's an I8 code mean?
Here is an actual screenshot:
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