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  1. #1
    Join Date
    Feb 2017
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    South Africa
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    red flag My ZenCart online store has disappeared

    Hi everyone, I hope someone can help me... My ZenCart online store has just disappeared. I contacted my hosting company and they have no idea what has happened. I run my main website/blog through Wordpress and have my ZenCart separate. I can't even log into my ZenCart link. I Have tried to see what the issue could be through my cPanel but I can't figure it out. Hope this makes sense and I REALLY hope someone can help me... Thank you.
    www.stylishpaws.co.za/shop2 this is the link to my non existing online store...??

  2. #2
    Join Date
    Sep 2009
    Location
    Stuart, FL
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    Default Re: My ZenCart online store has disappeared

    Quote Originally Posted by StaceyOertel View Post
    Hi everyone, I hope someone can help me... My ZenCart online store has just disappeared. I contacted my hosting company and they have no idea what has happened. I run my main website/blog through Wordpress and have my ZenCart separate. I can't even log into my ZenCart link. I Have tried to see what the issue could be through my cPanel but I can't figure it out. Hope this makes sense and I REALLY hope someone can help me... Thank you.
    www.stylishpaws.co.za/shop2 this is the link to my non existing online store...??
    It looks like the site might have been hacked.

    When you sign into your webhost's cPanel, are there files associated with the /shop2 sub-directory?

  3. #3
    Join Date
    Apr 2006
    Location
    West Salem, IL
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    Default Re: My ZenCart online store has disappeared

    What version of Zen Cart is the shop2 cart?
    When I follow the link I get presented with the option to download a file or view it.
    When I view the file that it is sending me it is basically the index.php for an older version of Zen Cart.

    I suspect based on the information shown when it asks me if I want to browse the file or save the file, your PHP version has been updated to php7.3 and the zen cart is too old for that version of PHP

    Code:
    you have chosen to open:
    
    which is: application/x-httpd-ea-php73(1.9kb)
    from: http://www.stylishpaws.co.za
    Last edited by barco57; 20 Nov 2021 at 12:08 AM.
    Mike
    GeekHost - Zen Cart Certified & PCI Compliant Hosting
    The Zen Cart Forum...Better than a monitor covered with post-it notes!

  4. #4
    Join Date
    Feb 2017
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    South Africa
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    Default Re: My ZenCart online store has disappeared

    Thank you for your reply! Ok so how do I restore my ZenCart site though?

  5. #5
    Join Date
    Feb 2017
    Location
    South Africa
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    Default Re: My ZenCart online store has disappeared

    Yes there are some files I can see in my cPanel.

  6. #6
    Join Date
    Feb 2017
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    South Africa
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    Default Re: My ZenCart online store has disappeared

    yes, there are. I tried to download and restore my Zen Cart but it doesn't seem to be working?

 

 

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