Couldnt access admin dashboard - too many redirects error

[Arvinrags]

How certain are you that the email is actually generated by someone using the form instead of just grabbing an email address off of the page and using it to create an email? Is it or are they formatted the same way as when you send yourself a test message? If you are logging emails generated by your site, are those emails present?

We have not mentioned that particular email address (its actually different domain based email) to which the form sends the email.

[Arvinrags]

@Arvinrags - it's really best to stick to one question per thread - get your admin issues fixed, then create a new thread for your email issues.

Thank you. Will create new thread afterwards.

[Arvinrags]

You always have options. The redirects are a "file" issue mostly. My previous (indirect) suggestion was to post the contents of your admin/includes/configure.php file, marking out sensitive information.

What you can do though is place the store in maintenance mode via phpmyadmin, until the update is complete. Technically that should really only be for a few minutes if sequenced properly.. To do it that way would entail developing the upgrade outside of the live site files and with a different database. I.e. as recommended for performing an update. If you have already done that development and really are ready to apply all of those changes to your live site, then the brief period that a user may not be able to properly access the site would be rectified rather quickly because the database upgrade process through zc_install forces the site into maintenance mode.

This last part though would suggest that you should apply a test version of your site somewhere on your server to validate that you won't end up with the same issue as currently experiencing..

Below is the content of configure.php. I have removed the data pertaining to file directories and sensitive information. Hope this is ok or any other option there to send the information for purview.

define('HTTP_SERVER', 'https://eshubham.com');
define('HTTPS_SERVER', 'https://eshubham.com');
define('HTTP_CATALOG_SERVER', 'https://eshubham.com');
define('HTTPS_CATALOG_SERVER', 'https://eshubham.com');

// secure webserver for admin? Valid choices are 'true' or 'false' (including quotes).
define('ENABLE_SSL_ADMIN', 'true');

// secure webserver for storefront? Valid choices are 'true' or 'false' (including quotes).
define('ENABLE_SSL_CATALOG', 'true');

define('DIR_WS_ADMIN', preg_replace('#^' . str_replace('-', '\-', zen_parse_url(HTTP_SERVER, '/path')) . '#', '', dirname($_SERVER['SCRIPT_NAME'])) . '/');
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_ADMIN', preg_replace('#^' . str_replace('-', '\-', zen_parse_url(HTTPS_SERVER, '/path')) . '#', '', dirname($_SERVER['SCRIPT_NAME'])) . '/');
define('DIR_WS_HTTPS_CATALOG', '/');

[lat9]

Are there any redirects present in the site's root/.htaccess file?

[Arvinrags]

Are there any redirects present in the site's root/.htaccess file?

No. There are no redirects in the root .htaccess file

[barco57]

Well, as was pointed out earlier the problem is most likely

The url is eshubham.com running 1.53 version of Zencart and PHP 7.4

Downgrade your PHP version on your hosting account to PHP5.6 if possible via the MultiPHP Manager in cPanel and see if the problem goes away with the redirect issue.
additionally, you can manually place the site in down for maintenance via phpmyadmin in cPanel by searching for "DOWN_FOR_MAINTENANCE" in the configuration table and setting the value to "true"

[Arvinrags]

Well, as was pointed out earlier the problem is most likely

Downgrade your PHP version on your hosting account to PHP5.6 if possible via the MultiPHP Manager in cPanel and see if the problem goes away with the redirect issue.
additionally, you can manually place the site in down for maintenance via phpmyadmin in cPanel by searching for "DOWN_FOR_MAINTENANCE" in the configuration table and setting the value to "true"

Tried downgrading to 5.6. Its still same, its showing same error. Would upgrading zencart solve the issue?

[Arvinrags]

Well, as was pointed out earlier the problem is most likely

Downgrade your PHP version on your hosting account to PHP5.6 if possible via the MultiPHP Manager in cPanel and see if the problem goes away with the redirect issue.
additionally, you can manually place the site in down for maintenance via phpmyadmin in cPanel by searching for "DOWN_FOR_MAINTENANCE" in the configuration table and setting the value to "true"

Also I Couldnt find the Down for maintenance option in the phpmyadmin tables...