Results 1 to 3 of 3
  1. #1
    Join Date
    Oct 2019
    Location
    London, UK
    Posts
    22
    Plugin Contributions
    0

    red flag Currency discrepancy

    Zen Cart 1.5.6c PHP Version: 7.3.33 (Zend: 3.3.33)

    Store is set to USA Dollars. We are a multi-national digital store. (no shipping).
    Recently we have had a customer from Canada and another Customer from Australia, both these countries use the own Dollar. Paypal had totalled the amount incorrectly, we thought it may have converted to their local currency, but that was not the case as there was a big discrepancy, not sure why?

    Normally Paypal will total in US Dollars, matching the store total for all other currencies countries inc European countries, and UK etc.
    but for some reason it does not translate well for Canadian or Australian Dollars, it seems to confuse it. Is there a setting in Zencart to correct it?

    ie
    Order 1 Canada Customer, store $13.31 Us Dollars, Paypal $10.00, Canada Exchange rate; $17.09
    Order 2 Canada Customer, store $18.83 US Dollars, Paypal $14.00, Canada Exchange rate $24.18
    Order 3 Canada Customer, store $9.31 US Dollars, Paypal $7.00, Canada Exchange Rate $11.46
    Order 4 Australia Customer, Store $9.96 US Dollars, Paypal $7.00, Australia Exchange Rate $14.09

    I hope that makes sense.

    Lyn

  2. #2
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    12,498
    Plugin Contributions
    88

    Default Re: Currency discrepancy

    Which variant of PayPal? Noting that for PayPal Express Checkout, there's a setting (Transaction Currency) that should be set to USD Only for the use-case you've presented.

  3. #3
    Join Date
    Oct 2019
    Location
    London, UK
    Posts
    22
    Plugin Contributions
    0

    Default Re: Currency discrepancy

    Yes, Paypal Express. I will check the setting thank you :)

 

 

Similar Threads

  1. v154 UK VAT rounding discrepancy
    By igi2011 in forum Currencies & Sales Taxes, VAT, GST, etc.
    Replies: 0
    Last Post: 12 May 2015, 04:08 PM
  2. Strange Order Discrepancy
    By RPollard in forum Managing Customers and Orders
    Replies: 0
    Last Post: 6 Feb 2009, 08:42 AM
  3. USPS price discrepancy and insurance:
    By omnicool in forum Built-in Shipping and Payment Modules
    Replies: 2
    Last Post: 7 Jan 2009, 04:50 PM
  4. Book Discrepancy Query
    By KiwiBrian in forum Installing on a Windows Server
    Replies: 1
    Last Post: 19 Jul 2008, 04:42 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR