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  1. #1
    Join Date
    Oct 2020
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    Sherborne, Dorset. England
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    Default Image causes listings to disappear

    www.hope2cycle.org.uk
    ZC ver: 1.5.7

    When adding a product to a catagory with just text and no image, it works ok. As soon as you add a image to the product all the listings in that categorty dissapear.

    For example:
    On the BMX catagory it shows there are 7 items in the catagory but when you click on it no bikes show up.
    We have 2 locations one sherborne and one bournemouth. The bournemouth show up if you select it, but if you select sherborne or all loacations no bikes show up. This hapens when you add a new product to the catagory with a image.

    Can anyone help?

  2. #2
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
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    Default Re: Image causes listings to disappear

    The filters you are using select for manufacturer, and a product can only have one manufacturer.
    (In other words, what you're trying to do won't work the way you think it does.)
    That Software Guy. My Store: Zen Cart Modifications
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  3. #3
    Join Date
    Oct 2008
    Location
    Croatia
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    Default Re: Image causes listings to disappear

    There's something causing a PHP Fatal Error. Check your logs directory and find the latest MyDebug files and see what error is shown in it. Post it back and we might be able to figure it out.
    Zen Cart Point of Sale? Sure: ZX POS - v2 released
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  4. #4
    Join Date
    Oct 2020
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    Sherborne, Dorset. England
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    Default Re: Image causes listings to disappear

    Where can I find the log files. I have found files in a folder called log, is that the right one?

  5. #5
    Join Date
    Oct 2008
    Location
    Croatia
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    Default Re: Image causes listings to disappear

    Yeah, it's a folder named logs/ but make sure you're looking at the one that's on the same level as your other Zen Cart files (called store root).
    You'll see files named myDebug-XXXXXXXXX.log - check those files and it should tell you more about what's causing your error. It will have information that will point you in the right way to debug, so you'll probably have to post the contents of that file here if you need help with it. The only errors that you're interested are PHP Fatal Errors. If you have any php warnings, it's probably not related to this issue.

    Docs about error logs here and here.
    Zen Cart Point of Sale? Sure: ZX POS - v2 released
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  6. #6
    Join Date
    Oct 2020
    Location
    Sherborne, Dorset. England
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    5
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    Default Re: Image causes listings to disappear

    Having trouble posting the contents of the log files, as they have to many characters. Is there a way around it. Thanks.

  7. #7
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    11,310
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    80

    Default Re: Image causes listings to disappear

    Quote Originally Posted by www.hope2cycle.or.uk View Post
    Having trouble posting the contents of the log files, as they have to many characters. Is there a way around it. Thanks.
    Using a text editor, delete all contents except for the first and last entry and post that version.

  8. #8
    Join Date
    Jul 2012
    Posts
    16,445
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    Default Re: Image causes listings to disappear

    Quote Originally Posted by www.hope2cycle.or.uk View Post
    Having trouble posting the contents of the log files, as they have to many characters. Is there a way around it. Thanks.
    Capture the contents being posted between [CODE] [/CODE] tags. These are easily generated while typing a response by clicking the # button in the message toolbar.
    ZC Installation/Maintenance Support <- Site
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  9. #9
    Join Date
    Oct 2020
    Location
    Sherborne, Dorset. England
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    Default Re: Image causes listings to disappear

    Here's some of the content of the log file.

    92.41.41.142 - - [11/May/2022:05:34:05 -0600] "GET /newstore/index.php?main_page=index&cPath=8 HTTP/1.1" 500 3392 "http://hope2cycle.org.uk/newstore/index.php?main_page=index&cPath=12&sort=20a&filter_id=2" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:07 -0600] "GET /newstore/index.php?main_page=index&cPath=10 HTTP/1.1" 302 20 "http://hope2cycle.org.uk/newstore/index.php?main_page=index&cPath=8" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    114.119.147.87 - - [11/May/2022:05:34:08 -0600] "GET /store1/index.php?main_page=product_info&cPath=7&products_id=1654 HTTP/1.1" 406 226 "http://www.hope2cycle.org.uk/store1/index.php?main_page=index&manufacturers_id=2&sort=20a&filter_id" "Mozilla/5.0 (Linux; Android 7.0;) AppleWebKit/537.36 (KHTML, like Gecko) Mobile Safari/537.36 (compatible; PetalBot;+https://webmaster.petalsearch.com/site/petalbot)" www.hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:08 -0600] "GET /newstore/index.php?main_page=product_info&cPath=10&products_id=74 HTTP/1.1" 200 6380 "http://hope2cycle.org.uk/newstore/index.php?main_page=index&cPath=8" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:08 -0600] "GET /newstore/bmz_cache/o/oojpg.image.100x75.jpg HTTP/1.1" 200 3290 "http://hope2cycle.org.uk/newstore/index.php?main_page=product_info&cPath=10&products_id=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:08 -0600] "GET /newstore/bmz_cache/n/nnjpg.image.80x80.jpg HTTP/1.1" 200 2968 "http://hope2cycle.org.uk/newstore/index.php?main_page=product_info&cPath=10&products_id=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:08 -0600] "GET /newstore/bmz_cache/v/vvjpg.image.100x75.jpg HTTP/1.1" 200 3626 "http://hope2cycle.org.uk/newstore/index.php?main_page=product_info&cPath=10&products_id=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:08 -0600] "GET /newstore/bmz_cache/t/trailer-tag-alongjpg.image.70x50.jpg HTTP/1.1" 200 2303 "http://hope2cycle.org.uk/newstore/index.php?main_page=product_info&cPath=10&products_id=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:08 -0600] "GET /newstore/images/bournemouth.jpg HTTP/1.1" 200 24120 "http://hope2cycle.org.uk/newstore/index.php?main_page=product_info&cPath=10&products_id=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:08 -0600] "GET /newstore/bmz_cache/l/llljpg.image.300x225.jpg HTTP/1.1" 200 17843 "http://hope2cycle.org.uk/newstore/index.php?main_page=product_info&cPath=10&products_id=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:15 -0600] "GET /newstore/index.php?main_page=popup_image&pID=74 HTTP/1.1" 200 1690 "http://hope2cycle.org.uk/newstore/index.php?main_page=product_info&cPath=10&products_id=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:15 -0600] "GET /newstore/includes/templates/responsive_classic/css/popup_image.css HTTP/1.1" 200 36 "http://hope2cycle.org.uk/newstore/index.php?main_page=popup_image&pID=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:15 -0600] "GET /newstore/bmz_cache/l/llljpg.image.900x675.jpg HTTP/1.1" 200 363111 "http://hope2cycle.org.uk/newstore/index.php?main_page=popup_image&pID=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:19 -0600] "GET /newstore/index.php?main_page=popup_image&pID=74 HTTP/1.1" 200 1690 "http://hope2cycle.org.uk/newstore/index.php?main_page=product_info&cPath=10&products_id=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    92.41.41.142 - - [11/May/2022:05:34:28 -0600] "GET /newstore/index.php?main_page=popup_image&pID=74 HTTP/1.1" 200 1690 "http://hope2cycle.org.uk/newstore/index.php?main_page=product_info&cPath=10&products_id=74" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0 Agency/97.8.7347.48" hope2cycle.org.uk 173.254.29.42
    87.250.224.195 - - [11/May/2022:05:35:15 -0600] "GET /newstore/index.php?main_page=cookie_usage HTTP/1.1" 200 5383 "-" "Mozilla/5.0 (compatible; YandexBot/3.0; +http://yandex.com/bots)" hope2cycle.org.uk 173.254.29.42
    40.77.167.27 - - [11/May/2022:05:39:48 -0600] "GET /store1/index.php?main_page=popup_image_additional&pID=1477&pic=1&products_image_large_a dditional=images/large/DSC06921_02_LRG.JPG HTTP/1.1" 404 - "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)" hope2cycle.org.uk 173.254.29.42
    82.17.243.112 - - [11/May/2022:05:44:02 -0600] "GET /newstore/index.php HTTP/1.1" 500 4017 "http://www.hope2cycle.org.uk/" "Mozilla/5.0 (iPhone; CPU iPhone OS 14_8_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.2 Mobile/15E148 Safari/604.1" www.hope2cycle.org.uk 173.254.29.42
    82.17.243.112 - - [11/May/2022:05:45:05 -0600] "GET /newstore/index.php HTTP/1.1" 200 9785 "http://www.hope2cycle.org.uk/" "Mozilla/5.0 (iPhone; CPU iPhone OS 14_8_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.2 Mobile/15E148 Safari/604.1" www.hope2cycle.org.uk 173.254.29.42
    114.119.147.97 - - [11/May/2022:05:50:17 -0600] "GET /newstore/index.php?main_page=ask_a_question&pid=28 HTTP/1.1" 406 226 "http://hope2cycle.org.uk/newstore/index.php?main_page=product_info&cPath=9&products_id=28" "Mozilla/5.0 (Linux; Android 7.0;) AppleWebKit/537.36 (KHTML, like Gecko) Mobile Safari/537.36 (compatible; PetalBot;+https://webmaster.petalsearch.com/site/petalbot)" hope2cycle.org.uk 173.254.29.42
    69.63.189.116 - - [11/May/2022:05:54:23 -0600] "GET /newstore/ HTTP/1.1" 200 9191 "-" "facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)" hope2cycle.org.uk 173.254.29.42
    18.170.27.190 - - [11/May/2022:05:59:29 -0600] "GET /newstore/index.php?main_page=product_info&cPath=6&products_id=18 HTTP/1.1" 200 7003 "-" "Mozilla/5.0 (X11; Linux x86_64) WebKit/580.14.2 (KHTML, like Gecko) Safari/6.0.9" hope2cycle.org.uk 173.254.29.42
    18.170.27.190 - - [11/May/2022:05:59:30 -0600] "GET /newstore/index.php?main_page=product_info%27nvOpzp;%20AND%201=1%20OR%20(%3C%27%22%3EiKO)) ,&cPath=6%27nvOpzp;%20AND%201=1%20OR%20(%3C%27%22%3EiKO)),&products_id=18%27nvOp zp;%20AND%201=1%20OR%20(%3C%27%22%3EiKO)), HTTP/1.1" 406 226 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0" hope2cycle.org.uk 173.254.29.42

  10. #10
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
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    Default Re: Image causes listings to disappear

    This is your server log. You want a different file - it will be in the /logs folder at the root of your cart.
    Like @balihr said, it will be called something like myDebug-XXXXXXXXX.log.
    That Software Guy. My Store: Zen Cart Modifications
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    Do you benefit from Zen Cart? Then please support the project.

 

 
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