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  1. #1
    Join Date
    Jan 2014
    Location
    Arizona
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    Default Contact us page, reply to not replying to correct email address.

    Good evening folks. I think I broke something and I don't know where. I added a text box to my contact us page to include phone number and order numbers, but somewhere in there I think I screwed up the reply to function. When I get a message via the contact us page, and I hit reply in the email (using outlook or webmail apps), it replies to the store email address and not the customer. I have to manually copy and paste the customer's email address. Does anyone know where I can look to try to unscrew this screw up? Thanks in advance!

    v1.5.7b

  2. #2
    Join Date
    Jan 2014
    Location
    Arizona
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    Default Re: Contact us page, reply to not replying to correct email address.

    refreshing as there are no replies. Thank you.

  3. #3
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    11,308
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    80

    Default Re: Contact us page, reply to not replying to correct email address.

    What template is in use?

  4. #4
    Join Date
    Jan 2014
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    Arizona
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    Default Re: Contact us page, reply to not replying to correct email address.

    westminster new

  5. #5
    Join Date
    Jul 2012
    Posts
    16,444
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    17

    Default Re: Contact us page, reply to not replying to correct email address.

    Quote Originally Posted by jwlamb View Post
    westminster new
    Same problem experienced if the contact us form is completed while temporarily using one of the Zen Cart built in default templates?

    I have a suspicion that it is something else, but helping to push down the path of existing questioning.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  6. #6
    Join Date
    Jan 2014
    Location
    Arizona
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    99
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    1

    Default Re: Contact us page, reply to not replying to correct email address.

    Quote Originally Posted by mc12345678 View Post
    Same problem experienced if the contact us form is completed while temporarily using one of the Zen Cart built in default templates?
    I tested all the templates, they all did the same thing.

  7. #7
    Join Date
    Jul 2012
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    17

    Default Re: Contact us page, reply to not replying to correct email address.

    Quote Originally Posted by jwlamb View Post
    I tested all the templates, they all did the same thing.
    Don't know if this problem is ongoing or not because at least I hadn't responded further. When in the admin and looking at the configuration settings for email, could you list the settings applied? Don't need the actual email address(es) and just looking at the settings from the top to the point where basically the options are present to say receive copies of emails.

    I am thinking that the setting for must send from a known email address is possibly incorrect. Some of the other items of the posting tips may be of help to address as the means by which the current site came into existence may also play a factor.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  8. #8
    Join Date
    Jan 2014
    Location
    Arizona
    Posts
    99
    Plugin Contributions
    1

    Default Re: Contact us page, reply to not replying to correct email address.

    configuration settings for email
    Title Value Action
    E-Mail Transport Method PHP
    Send E-Mails true
    E-Mail Linefeeds LF
    Enable HTML Emails? true
    Email Archiving Active? false
    E-Mail Friendly-Errors true
    Email Address (Displayed to Contact you) [email protected]
    Email Address (sent FROM) [email protected]
    Emails must send from known domain? Yes
    Email Admin Format? TEXT
    Send Copy of Order Confirmation Emails To [email protected]
    Send Copy of Create Account Emails To - Status 0
    Send Copy of Create Account Emails To [email protected]
    Send Copy of Customer GV Send Emails To - Status 0
    Send Copy of Customer GV Send Emails To [email protected]
    Send Copy of Admin GV Mail Emails To - Status 0
    Send Copy of Customer Admin GV Mail Emails To [email protected]
    Send Copy of Admin Discount Coupon Mail Emails To - Status 0
    Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
    Send Copy of Admin Orders Status Emails To - Status 0
    Send Copy of Admin Orders Status Emails To [email protected]
    Send Notice of Pending Reviews Emails To - Status 0
    Send Notice of Pending Reviews Emails To [email protected]
    Set "Contact Us" Email Dropdown List
    Contact Us - Show Store Name and Address 1
    Send Low Stock Emails 1
    Send Low Stock Emails To [email protected]
    Display "Newsletter Unsubscribe" Link? true
    Audience-Select Count Display true
    SMTP Email Account Mailbox YourEmailAccountNameHere
    SMTP Email Account Password
    SMTP Email Mail Host mail.EnterYourDomain.com
    SMTP Email Mail Server Port 25

  9. #9
    Join Date
    Jan 2014
    Location
    Arizona
    Posts
    99
    Plugin Contributions
    1

    Default Re: Contact us page, reply to not replying to correct email address.

    Quote Originally Posted by mc12345678 View Post
    configuration settings for email
    refreshing

 

 

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