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  1. #1
    Join Date
    Apr 2010
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    Default Customers can no longer create an account

    redsautorehab.com
    ZC 1.5.7
    PHP 7.4

    I have had 2 customers inform me recently that they cannot create an account. I had them checkout with Paypal express checkout. I checked functionality of the create account page, and it seems to just refresh the page with the fields still filled out, except for the password field. No errors in the log file. I installed the Numinix Google Recaptcha v3 plugin 6 weeks ago, and that is most likely the issue, but without an error, I am lost as to what might be causing it.

    Any suggestions on where to start? Maybe forcing it to set an error, so I can see what's going on?

  2. #2
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
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    Default Re: Customers can no longer create an account

    You don't say which 1.5.7 or which template but, if you can, switch to another template to see if it still fails.

    If you can't, you may need to uninstall the module to really check.

  3. #3
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    Default Re: Customers can no longer create an account

    Quote Originally Posted by dbltoe View Post
    You don't say which 1.5.7 or which template but, if you can, switch to another template to see if it still fails.

    If you can't, you may need to uninstall the module to really check.
    The first 1.5.7, and it was working before I installed the recaptcha.

    Is there an easy way to force the page to set an error, or is removing the module the best way of troubleshooting it?

  4. #4
    Join Date
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    Default Re: Customers can no longer create an account

    Quote Originally Posted by vanhorn_s View Post
    Is there an easy way to force the page to set an error, or is removing the module the best way of troubleshooting it?
    That would be a question for the author.

    JMO - I am always leary of free mods that have not been submitted to our Plugins monitor. Is there something there that might not be good for us?

    "Just because you're paranoid doesn't mean their're not out to get you."

  5. #5
    Join Date
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    Default Re: Customers can no longer create an account

    Quote Originally Posted by dbltoe View Post
    That would be a question for the author.

    JMO - I am always leary of free mods that have not been submitted to our Plugins monitor. Is there something there that might not be good for us?

    "Just because you're paranoid doesn't mean their're not out to get you."
    Thanks. I will contact Numinix, and see what they say. I really like this v3 of Google's Recaptcha, because it runs in the background, with nothing required on the user end. I get virtually no spam emails now, compared to before I installed this.

 

 

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