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  1. #1
    Join Date
    Apr 2020
    Location
    Scotland
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    Default Cannot edit custom template - missing template??

    Hello,

    I have Yourstore theme installed and it has worked fine for several years until recently. The live/customer side of things still works and looks ok, but when I click in admin tools>template settings it takes me back to the admin home page instead of into settings.

    I have tried for the past month to contact the creator for a price or way to rectify this but has bounced back emails, no update on social media etc. I have recently moved so desp need to get into settings to update my postal address as well as other things.

    When I hover over the templates settings it shows the following web address at the bottom left of the page -
    [my renamed admin folder name]/index.php?cmd=pzen_template

    I have original files but paid the developer to install it before so no idea which file is missing and where I should put it on server/

    Any help or advice appreciated.
    Nickki

    Website www.beeunique.co.uk

  2. #2
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    8,973
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    119

    Default Re: Cannot edit custom template - missing template??

    I have asked those folks to connect with you; hopefully it will work.
    That Software Guy. My Store: Zen Cart Modifications
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  3. #3
    Join Date
    Apr 2020
    Location
    Scotland
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    Default Re: Cannot edit custom template - missing template??

    Quote Originally Posted by swguy View Post
    I have asked those folks to connect with you; hopefully it will work.
    Hi,
    Have you heard anything back from them as I've not received anything.

    In the meantime can anyone else help with this as I desp need to get my website postal address and other info updated and changed so need to be able to access the template. I have the original files but no idea what file needs to be replaced and where.

  4. #4
    Join Date
    Jun 2021
    Posts
    28
    Plugin Contributions
    1

    Default Re: Cannot edit custom template - missing template??

    Can you check under your admin directory if the file pzen_template.php is present?

    Also right after you click on the templates settings link, check if there are any error logs generated under the /logs directory, and if yes, please post their content here (remove your admin folder name and other sensitive information in them)

  5. #5
    Join Date
    Oct 2008
    Location
    Croatia
    Posts
    1,445
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    14

    Default Re: Cannot edit custom template - missing template??

    Keep in mind you can always update the data from phpMyAdmin so if it's super-urgent, just go to cPanel->phpMyAdmin, navigate to your database and find pzen_template table where you can manually edit your details.

    You didn't mention your Zen Cart version and php version - this might be helpful info for us to try and recreate the issue.
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  6. #6
    Join Date
    Apr 2020
    Location
    Scotland
    Posts
    29
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    0

    Default Re: Cannot edit custom template - missing template??

    Sorted! *Phew*

    I checked a backup file and found several pzen files in the admin folder there that were missing in this new admin folder - I copied across the pzen_template.php file and its all working again.

    Thank you for tellling me where the pzen_template file should have been as I did not know it was under my renamed admin one until you guys mentioned it.

 

 

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