Order details missing.

[dsc7050]

zc version 1.5.8
PHP 8.2

**upgrade from 1.5.6C to 1.5.8 last week, today try do the test order on website. once we finish place order, and check the order details, they no information display, only bank screen. Please help!

[swguy]

There's a debug log file in your /logs folder. Please post it here.

If there are a ton of them, remove them all and refresh the order details page to re-create the log.

[dsc7050]

There's a debug log file in your /logs folder. Please post it here.

If there are a ton of them, remove them all and refresh the order details page to re-create the log.

[12-Dec-2022 15:28:55 America/New_York] Request URI: /xxxx/keepalive.php?_=1670876480491, IP address: xxxxx
#0 [internal function]: zen_debug_error_handler()
#1 /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/languages/english/extra_definitions/ty_package_tracker_admin_definitions.php(31): define()
#2 /homepages/29/xxxxx/htdocs/DIY2019/includes/classes/ResourceLoaders/FilesLanguageLoader.php(39): include_once('/homepages/29/d...')
#3 /homepages/29/xxxxx/htdocs/DIY2019/includes/classes/ResourceLoaders/AdminFilesLanguageLoader.php(38): Zencart\LanguageLoader\FilesLanguageLoader->loadFileDefineFile()
#4 /homepages/29/xxxxx/htdocs/DIY2019/includes/classes/ResourceLoaders/AdminFilesLanguageLoader.php(18): Zencart\LanguageLoader\AdminFilesLanguageLoader->loadLanguageExtraDefinitions()
#5 /homepages/29/xxxxx/htdocs/DIY2019/includes/classes/ResourceLoaders/LanguageLoader.php(29): Zencart\LanguageLoader\AdminFilesLanguageLoader->loadInitialLanguageDefines()
#6 /homepages/29/xxxxx/htdocs/DIY2019/xxxxxx/includes/init_includes/init_languages.php(48): Zencart\LanguageLoader\LanguageLoader->loadInitialLanguageDefines()
#7 /homepages/29/xxxxx/htdocs/DIY2019/includes/autoload_func.php(40): require_once('/homepages/29/d...')
#8 /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/application_top.php(42): require('/homepages/29/d...')
#9 /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/keepalive.php(9): require('/homepages/29/d...')
--> PHP Warning: Constant BOX_CONFIGURATION_TY_PACKAGE_TRACKER already defined in /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/languages/english/extra_definitions/ty_package_tracker_admin_definitions.php on line 31.

[12-Dec-2022 15:28:55 America/New_York] PHP Notice: CURL error checking plugin versions: 0:
Trying file_get_contents() instead. in /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/init_includes/init_api_config.php on line 139
[12-Dec-2022 15:28:56 America/New_York] Request URI: /xxxxx/keepalive.php?_=1670876480491, IP address: xxxxx
#0 [internal function]: zen_debug_error_handler()
#1 /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/init_includes/init_api_config.php(141): file_get_contents()
#2 /homepages/29/d352689016/htdocs/DIY2019/xxxxx/includes/init_includes/init_api_config.php(167): this_plugin_version_check_for_updates()
#3 /homepages/29/xxxxx/htdocs/DIY2019/includes/autoload_func.php(40): require_once('/homepages/29/d...')
#4 /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/application_top.php(42): require('/homepages/29/d...')
#5 /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/keepalive.php(9): require('/homepages/29/d...')
--> PHP Warning: file_get_contents(https://plugins.zen-cart.com/versioncheck/1063): Failed to open stream: HTTP request failed! HTTP/1.1 526
in /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/init_includes/init_api_config.php on line 141.

[12-Dec-2022 15:28:56 America/New_York] PHP Notice: file_get_contents() error checking plugin versions.
Trying http instead. in /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/init_includes/init_api_config.php on line 143
[12-Dec-2022 15:28:56 America/New_York] Request URI: /xxxxx/keepalive.php?_=1670876480491, IP address: xxxxx
#0 [internal function]: zen_debug_error_handler()
#1 /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/init_includes/init_api_config.php(144): file_get_contents()
#2 /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/init_includes/init_api_config.php(167): this_plugin_version_check_for_updates()
#3 /homepages/29/xxxxx/htdocs/DIY2019/includes/autoload_func.php(40): require_once('/homepages/29/d...')
#4 /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/application_top.php(42): require('/homepages/29/d...')
#5 /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/keepalive.php(9): require('/homepages/29/d...')
--> PHP Warning: file_get_contents(http://plugins.zen-cart.com/versioncheck/1063): Failed to open stream: HTTP request failed! HTTP/1.1 526
in /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/init_includes/init_api_config.php on line 144.

[12-Dec-2022 15:28:56 America/New_York] PHP Notice: file_get_contents() error checking plugin versions.
Aborting. in /homepages/29/xxxxx/htdocs/DIY2019/xxxxx/includes/init_includes/init_api_config.php on line 147

[dbltoe]

Have you tried looking at account history for other customers?

If you have it set, you can go to another customer and use the Place Order button to log in as them. If you get the same result on THAT customer's previous order, you have a file problem creating a partial blank page.

If the problem does not exist EXCEPT with that one historical order, there's a problem in the order itself.

[mc12345678]

@dsc7050, in the admin, configuration settings, logging, change the logging to ignore duplicate definitions. It won't fix your overall issue, but it will make the logs a little easier to read.

As to the content of the logs, well, they got truncated because they were pasted in plain text instead of being enclosed by code or similar tags., but they let much so far just announce that there is an issue with trying to determine if there is a more recent version of some software or another. There really isn't a problem provided in the posted logs.

[swguy]

The error log you posted doesn't correspond to a white screen. You'll want to look for one that says "Fatal Error" or something like that in the log.

[dsc7050]

Fixed..we just replaced the (tpl_account_history_info_default.php) file, the details its show up. ( includes/templates/responsive_classic/templates)

[dbltoe]

Thanx for letting the forum know the solution.