Missing purchase in the store

[CaroleAs]

I just had a customer make two purchases in the store today. One was $14.99 and one was $149.77.
Both were paid through Paypal, and both payments came through.
Both transactions sent me the Paypal notification, however, one of them has vanished.
There is no invoice sent to me, or to the customer. The purchase is NOT appearing in the store at all, either on my end, or on the customer's end.
Yet, the payment DID go through and the description reads:
"All the items in your shopping basket (see details in the store and on your store receipt).
Item# Creation Cassel Purchase"

Is there a place to look for that transaction?
I don't mind giving this person a coupon to re-add all the elements in his cart, but I wonder if it is tracked somewhere instead of him having to remember all the elements in his cart (my products are typically $5.99 so imagine how many there were in a $149 order!)

Thanks.

[mc12345678]

It sounds like the PayPal module enabled is *not* PayPal express. Besides the fact that should upgrade out of general practice, the non express PayPal methods are known to have this issue where payment comes through but Zen Cart doesn't get all of the information.

[CaroleAs]

It sounds like the PayPal module enabled is *not* PayPal express. Besides the fact that should upgrade out of general practice, the non express PayPal methods are known to have this issue where payment comes through but Zen Cart doesn't get all of the information.

I set it up so long ago. I don't remember if it was or not. How do I check? Also, it might have been only the second time it has happened in 10+ years.

[mc12345678]

I set it up so long ago. I don't remember if it was or not. How do I check? Also, it might have been only the second time it has happened in 10+ years.

Log into the admin, goto modules, payment, and review which payment modules have a green dot on the right side. PayPal is typically offered as three styles: PayPal website payments standard, PayPal website payments pro, and PayPal expires checkout.

The first two process the payment and attempt to notify the store about the success and also try to update everything from inventory to the purchasers record. This leads to the possibility that the purchase is made through PayPal, but information doesn't make it back to the store in a way similar to what was described. The third option processes the request more interactively with the store and has a higher success rate. I realize said only happened like twice, but cant say that have seen issues similar when using express pay.