Cannot write in Define Pages Editor

[ckosloff]

I am logged in as admin superuser.
When I try to edit a define page I cannot write, no matter which editor I use.
Please help.

[mc12345678]

I am logged in as admin superuser.
When I try to edit a define page I cannot write, no matter which editor I use.
Please help.

There is no built in view only mode for define page content from within the ADMIN. To assist, would need to understand how the site is different from a standard default install to understand what is preventing changing text on this screen.

[ckosloff]

There is no difference in installation, I installed on a Linode virtual machine with Debian 11, method is to set group to ckosloff:www-data and premssions to 775 to allow apache to write.
Explained here:
https://www.zen-cart.com/showthread....or-permissions.
Thank you,
CK

[ckosloff]

I just double checked, editor writes on the live site, but not on the local test site.
BTW, live and local are installed with the same process.
I always try to test in local site, before going live.
I could write with CK editor, maybe it likes me because those are my initials.
Thank you,
CK

[mc12345678]

There is no difference in installation, I installed on a Linode virtual machine with Debian 11, method is to set group to ckosloff:www-data and premssions to 775 to allow apache to write.
Explained here:
https://www.zen-cart.com/showthread....or-permissions.
Thank you,
CK

I just double checked, editor writes on the live site, but not on the local test site.
BTW, live and local are installed with the same process.
I always try to test in local site, before going live.
I could write with CK editor, maybe it likes me because those are my initials.
Thank you,
CK

Perhaps could better explain how to possibly reproduce the observed issue.

Here is what I understand:
Login to admin.
Navigate to tools menu.
Select option related to define pages.
Select define page from drop down menu.
Window loads with text in a text box or an empty text box.

Here is what I understand from the problem description: if I try to type anything in the text box, nothing happens. I can't delete any of the text and I can't add to it.
Of course then if I select the save button, there is no change because I haven't been able to change any of the text.

That is what I understand from how the issue was described. As such, the folder or file permissions would have nothing to do with the situation. Also, the situation I just described is not a designed feature of Zen Cart.

Unfortunately, even with the additional statement of the issue occurring only on one of two sites doesn't really clarify the situation. Hopefully more will follow.

[ckosloff]

@ mc

Here is what I understand from the problem description: if I try to type anything in the text box, nothing happens. I can't delete any of the text and I can't add to it.
Of course then if I select the save button, there is no change because I haven't been able to change any of the text.

That is an accurate description of what is happening, cannot select text or modify anything, I was trying to edit the about_us page in local site.
Of course I was logged as admin (superuser), to access the editor.
Cannot understand the issue either, will post if I find something.

[mc12345678]

@ mc


That is an accurate description of what is happening, cannot select text or modify anything, I was trying to edit the about_us page in local site.
Of course I was logged as admin (superuser), to access the editor.
Cannot understand the issue either, will post if I find something.

That issue is not a configurable option of Zen Cart and has nothing to do with file permissions. There is something else about the software configuration/install (think of possibly jQuery or Javascript) that is preventing editing of the text box content.

[ckosloff]

I'll try to be as explicit as possible:
These are the perms in responsive_classic:
root@crosshair:/var/www/html/zentest.com/includes/languages/english/responsive_classic# ls -al
total 20

drwxrwsr-x 2 ckosloff www-data 4096 May 31 21:33 .
drwxr-sr-x 8 ckosloff www-data 4096 May 26 23:42 ..
-rwxrwxr-x 1 ckosloff www-data 238 Mar 18 03:06 lang.contact_us.php
-rwxrwxr-x 1 ckosloff ckosloff 697 May 18 23:20 lang.header.php
-rwxrwxr-x 1 ckosloff www-data 1087 May 26 23:23 lang.index.php
root@crosshair:/var/www/html/zentest.com/includes/languages/english/responsive_classic

ANd this is the error I get:
Error: I can not write to this file. Please set the right user permissions on: /var/www/html/zentest.com/includes/languages/english/html_includes/responsive_classic/define_contact_us.php
Stop right there, now I see the error: I copied over lang.contact_us.php instead of the define page, bummers!

[ckosloff]

SOLVED!!
I had to copy into the right folder.
Here is the correct path and perms:

root@crosshair:/var/www/html/zentest.com/includes/languages/english/html_includes/responsive_classic# ls -a
l
total 68
drwxrwsr-x 2 ckosloff www-data 4096 May 31 22:01 .
drwxr-sr-x 4 ckosloff www-data 4096 May 27 20:57 ..
-rwxrwxr-x 1 ckosloff www-data 244 Mar 18 03:06 define_about_us.php
-rwxrwxr-x 1 ckosloff www-data 246 Mar 18 03:06 define_checkout_success.php
-rwxrwxr-x 1 ckosloff www-data 146 Mar 18 03:06 define_conditions.php
-rwxrwxr-x 1 ckosloff www-data 82 May 31 22:08 define_contact_us.php
-rwxrwxr-x 1 ckosloff www-data 144 Mar 18 03:06 define_discount_coupon.php
-rwxrwxr-x 1 ckosloff www-data 995 May 27 20:32 define_main_page.php
-rwxrwxr-x 1 ckosloff www-data 135 Mar 18 03:06 define_page_2.php
-rwxrwxr-x 1 ckosloff www-data 134 Mar 18 03:06 define_page_3.php
-rwxrwxr-x 1 ckosloff www-data 134 Mar 18 03:06 define_page_4.php
-rwxrwxr-x 1 ckosloff www-data 149 Mar 18 03:06 define_page_not_found.php
-rwxrwxr-x 1 ckosloff www-data 126 Mar 18 03:06 define_privacy.php
-rwxrwxr-x 1 ckosloff www-data 132 Mar 18 03:06 define_shippinginfo.php
-rwxrwxr-x 1 ckosloff www-data 294 Mar 18 03:06 define_shopping_cart.php
-rwxrwxr-x 1 ckosloff www-data 266 Mar 18 03:06 define_site_map.php
-rwxrwxr-x 1 ckosloff www-data 238 Mar 18 03:06 lang.contact_us.php

[mc12345678]

As has been said in relation to other posts you've made about file and folder permissions, those may be necessary for your system (775) but are not standard nor otherwise directly suggested in the Zen Cart installation docs.

Yes, that information may help you in the future, which is great, but it may open a security issue for someone else and why forum members post information such as this one.

I again note though, the described error about not being able to save the file, at what point in trying to access the define page was that log generated?