UPS Shipping using RESTful/OAuth API [Support Thread]

[lat9]

I have been struggling with getting this to work. When trying to checkout, I get these messages:

"Your available shipping options have changed. Please re-select your desired shipping method."

"This is currently the only shipping method available to use on this order."

Can anyone give me any insight?

ZenCart 1.5.6

Are there any myDEBUG*.log files present in the site's /logs directory? What payment, shipping and order-total modules are being used by the site?

[bustin98]

I am seeing a discrepancy in returned pricing between the old XML plugin and this new oAuth plugin. It's pretty much $3.47 with each shipping option. Ground is a little less. I would assume pricing is pulled based on the account associated with the ID. Has anyone seen this behavior? I have reached out to UPS support, and of course I was recommended to ask here. I am going to push back a little and get a clearer picture of the background communication, but if this post can be another source of insight, that would be great.

[lat9]

I am seeing a discrepancy in returned pricing between the old XML plugin and this new oAuth plugin. It's pretty much $3.47 with each shipping option. Ground is a little less. I would assume pricing is pulled based on the account associated with the ID. Has anyone seen this behavior? I have reached out to UPS support, and of course I was recommended to ask here. I am going to push back a little and get a clearer picture of the background communication, but if this post can be another source of insight, that would be great.

You can help UPS (and maybe me?) help you by turning on the shipping-module's debug feature, running a transaction where the pricing is "off" and then turning that debug feature off.

When you've got the debug-file generated, post back here and I'll PM you my direct email address.

[arj3090]

Are there any myDEBUG*.log files present in the site's /logs directory? What payment, shipping and order-total modules are being used by the site?

Nothing in the log directory. I even enabled debugging

Enabled Payment modules:
- Free Order
- Paypal Express
- Square Web pay

Order Total :
- Group Discount
- Shipping Insurance
- Low Order Fee
- Shipping
- Sub Total
- Tax
- Total

Shipping :

- Free Shipping
- United Parcel Service V1.1.0

[lat9]

@arj3090, are there any .log files, perchance, in the site's /cache sub-directory?

[bustin98]

I have the files for both the XML and oAuth. Thank you.

[arj3090]

@arj3090, are there any .log files, perchance, in the site's /cache sub-directory?

No log files in the cache directory either

[bustin98]

You can help UPS (and maybe me?) help you by turning on the shipping-module's debug feature, running a transaction where the pricing is "off" and then turning that debug feature off.

When you've got the debug-file generated, post back here and I'll PM you my direct email address.

I have a reply from UPS. The reason for the different costs is the XML has a residentialAddressIndicator in the Ship To while the oAuth does not. Is this handled somehow? I do not see an option to manage this in the settings.

[lat9]

I have a reply from UPS. The reason for the different costs is the XML has a residentialAddressIndicator in the Ship To while the oAuth does not. Is this handled somehow? I do not see an option to manage this in the settings.

Towards the bottom of the settings, there's

Quote Type
Quote for Residential or Commercial Delivery

[bustin98]

Towards the bottom of the settings, there's

Quote Type
Quote for Residential or Commercial Delivery

I updated the setting, but the numbers do not change. Looking at the log file, I do not see the option listed.