Results 1 to 3 of 3
  1. #1
    Join Date
    Oct 2023
    Captain Cook, Hawaii
    Plugin Contributions

    Default Customer Details Page Is Broken

    Zen Version: 1.5.8a
    PHP Version: 7.4.33

    Website (Konaraw.Org) has been working for quite some time. Owner asked me to turn off some of the Customer Details like asking foo customers address and so on. Customers pay by check which they bring with them, so we don't need to collect that. I believe the last thing I was disabling had to do with COUNTRY and a dropdown box? but can't remember.

    I went to Admin/Configuration/Customer Details and starting at the top, turned off some address items. All of a sudden, the bottom of the page went blank and the right-hand EDIT sidebar disappeared. The page now looks like this:

    Name:  admin.jpg
Views: 81
Size:  12.1 KB

    I looked in the host access and error logs and don't see any issue. I cleared browser cache. I have uploaded a fresh copy of 1.5.8a over the existing files. I believe all the items have been overwritten and still have that same issue.

    The last lines of code on the page are:

    <td class="dataTableContent">false</td>
    <td class="dataTableContent text-right">
    <a href="*************/index.php?cmd=configuration&amp;gID=5&amp;cID=133" id="link_ACCOUNT_STATE_DRAW_INITIAL_DROPDOWN"><img src="images/icon_info.gif" alt="Info" title="Info"></a>&nbsp;</td>

    I am wordering if perhaps something in the database got corrupted?

    I created a new user at the store homepage and it looks as though he is asked for the information that is not shown on the blank part of the posted page here. So Admin can't see the configuration items but they are still active, so I guess just a rendering issue.

    As I was not making code changes but just turning off a few items, I did not back up the database or store files, so I can't just restore a current copy from earlier today.

  2. #2
    Join Date
    Feb 2009
    Plugin Contributions

    Default Re: Customer Details Page Is Broken

    Quote Originally Posted by mshultise1 View Post
    I looked in the host access and error logs and don't see any issue.
    The place you should be looking, for a partially blank page, is in your /logs folder

  3. #3
    Join Date
    Oct 2023
    Captain Cook, Hawaii
    Plugin Contributions

    Default Re: Customer Details Page Is Broken

    There were no logs created and I had spent hours looking at code and reloading files for 1.5.8a.

    I decided to duplicate the site in a subdomain and attempt the upgrade to 2.0.0 since many of the files might be replaced. That seems to work, so I will do a backup and upgrade the original site. It looks like I will have to do some theme changes, but at least the site will be back.

    It does look as though the only problem I had was that the Customer Details page failed to display completely but users created had correct info in their record.



Similar Threads

  1. Customer order details not showing in My Account page
    By hovsepations in forum Managing Customers and Orders
    Replies: 7
    Last Post: 2 Nov 2011, 02:30 PM
  2. broken links or broken page. Help Please!
    By jim23866 in forum General Questions
    Replies: 1
    Last Post: 14 Jan 2011, 11:13 PM
  3. Customer Box (on Admin Home Page) missing details
    By mattclements in forum Upgrading from 1.3.x to 1.3.9
    Replies: 5
    Last Post: 2 Nov 2010, 11:19 PM
  4. Login page customer details
    By kobra8 in forum Templates, Stylesheets, Page Layout
    Replies: 0
    Last Post: 10 Mar 2010, 11:40 AM
  5. More Details Needed When Customer Adds Card Details. Help Please.
    By DPM in forum Built-in Shipping and Payment Modules
    Replies: 8
    Last Post: 21 Jul 2008, 11:35 PM


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
Zen-Cart, Internet Selling Services, Klamath Falls, OR