Page 1 of 2 12 LastLast
Results 1 to 10 of 13
  1. #1
    Join Date
    May 2024
    Posts
    7
    Plugin Contributions
    0

    Idea or Suggestion Gift Certificate Code duplicated

    Hey everyone,

    I've noticed an issue in our ZenCart store where the Gift Certificates seem to be not working. When customers redeem their gift certificates, the code appears twice, and the site gives this message to the customer:

    "REDEEM GIFT CERTIFICATE
    The Gift Certificate number b25aced79cb25aced79c may be invalid or has already been redeemed. To contact the shop owner please use the Contact Page
    For more information regarding Gift Certificate, please see our Gift Certificate FAQ."

    As you can see, the code shows twice, but I'm not sure what could be the problem.

    Could someone please guide me to see where the error could be?

    Thanks in advance for your assistance! :)

    Name:  Captura2.jpg
Views: 169
Size:  16.9 KB

  2. #2
    Join Date
    Nov 2007
    Location
    Woodbine, Georgia, United States
    Posts
    4,063
    Plugin Contributions
    61

    Default Re: Gift Certificate Code duplicated

    Quote Originally Posted by Thepapershelter View Post
    Hey everyone,

    I've noticed an issue in our ZenCart store where the Gift Certificates seem to be not working. When customers redeem their gift certificates, the code appears twice, and the site gives this message to the customer:

    "REDEEM GIFT CERTIFICATE
    The Gift Certificate number b25aced79cb25aced79c may be invalid or has already been redeemed. To contact the shop owner please use the Contact Page
    For more information regarding Gift Certificate, please see our Gift Certificate FAQ."

    As you can see, the code shows twice, but I'm not sure what could be the problem.

    Could someone please guide me to see where the error could be?

    Thanks in advance for your assistance! :)

    Name:  Captura2.jpg
Views: 169
Size:  16.9 KB
    Once the user clicks the link it is redeemed to them.
    PRO-Webs, Inc. :: Recent Zen Cart Projects :: Zen Cart SEO 12 Steps to Success
    **I answer questions in the forum, private messages are NOT answered. You are welcome to contact us via our website for professional engagements.

  3. #3
    Join Date
    May 2024
    Posts
    7
    Plugin Contributions
    0

    Default Re: Gift Certificate Code duplicated

    Thank you for your response, but as you can see the code appears duplicated and the customer cannot redeem their Gift Certificate. Now the code doesn't even appear as a link. Could you help me with this so you know what is happening?

  4. #4
    Join Date
    Nov 2007
    Location
    Woodbine, Georgia, United States
    Posts
    4,063
    Plugin Contributions
    61

    Default Re: Gift Certificate Code duplicated

    Quote Originally Posted by Thepapershelter View Post
    Thank you for your response, but as you can see the code appears duplicated and the customer cannot redeem their Gift Certificate. Now the code doesn't even appear as a link. Could you help me with this so you know what is happening?
    What version of Zen Cart? What PHP version? Any plugins installed?

    &

    Have you edited root/email/email_template_gv_send.html

    ~Melanie
    PRO-Webs, Inc. :: Recent Zen Cart Projects :: Zen Cart SEO 12 Steps to Success
    **I answer questions in the forum, private messages are NOT answered. You are welcome to contact us via our website for professional engagements.

  5. #5
    Join Date
    May 2024
    Posts
    7
    Plugin Contributions
    0

    Default Re: Gift Certificate Code duplicated

    Thank you Mleanie for your response. My version of zencart is v1.5.7. I do not have any plugin installed in relation to Gift Certificates. I have not modified the file you told me either.

    Veronica

  6. #6
    Join Date
    Nov 2007
    Location
    Woodbine, Georgia, United States
    Posts
    4,063
    Plugin Contributions
    61

    Default Re: Gift Certificate Code duplicated

    Quote Originally Posted by Thepapershelter View Post
    Thank you Mleanie for your response. My version of zencart is v1.5.7. I do not have any plugin installed in relation to Gift Certificates. I have not modified the file you told me either.

    Veronica
    Please list your plugins as they can be relevant from other functions. Also what version of PHP? Find it under Tools >> Server version info
    PRO-Webs, Inc. :: Recent Zen Cart Projects :: Zen Cart SEO 12 Steps to Success
    **I answer questions in the forum, private messages are NOT answered. You are welcome to contact us via our website for professional engagements.

  7. #7
    Join Date
    May 2024
    Posts
    7
    Plugin Contributions
    0

    Default Re: Gift Certificate Code duplicated

    here is my email_template_gv_send.html:

    <html>
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=$CHARSET" />
    <meta name="viewport" content="width=device-width, initial-scale=1.0" />
    <base href="$BASE_HREF" />

    <style type="text/css">
    $EMAIL_COMMON_CSS
    </style>

    </head>

    <body>
    <div class="holder" id="gv_send">

    <!-- Header Section -->
    <div class="header">
    <img src="$EMAIL_LOGO_FILE" alt="$EMAIL_LOGO_ALT_TEXT" title="$EMAIL_LOGO_ALT_TEXT" width="$EMAIL_LOGO_WIDTH" height="$EMAIL_LOGO_HEIGHT" border="0" />
    $EXTRA_HEADER_INFO
    </div>


    <!-- Content Section -->
    <div class="content">
    <div><img src="email/gv.gif" width="100" height="80"><span class="gv-amount">$EMAIL_GV_AMOUNT</span> - <span class="gv-code">$GV_REDEEM_CODE</span></div>
    <div class="store-name">$EMAIL_STORE_NAME</div>
    <div class="content-line">$EMAIL_GV_TEXT_HEADER $EMAIL_GV_AMOUNT</div>
    <div class="content-line">$EMAIL_GV_FROM $EMAIL_GV_MESSAGE</div>

    <div class="content-line"><tt>$EMAIL_GV_SEND_TO</tt></div>
    <div class="content-line"><tt>$EMAIL_MESSAGE_HTML</tt></div>
    <hr />
    <div class="content-line">$GV_REDEEM_HOW<br />$GV_REDEEM_URL</div>
    <div class="content-line">$EMAIL_GV_FIXED_FOOTER</div>
    <div class="content-line">$EMAIL_GV_SHOP_FOOTER</div>
    </div>


    <!-- Footer Section -->
    <div class="footer">
    <div class="copyright">$EMAIL_FOOTER_COPYRIGHT</div>
    </div>

    </div>
    <div class="disclaimer">
    <div class="disclaimer1">$EMAIL_DISCLAIMER</div>
    <div class="disclaimer2">$EMAIL_SPAM_DISCLAIMER</div>
    </div>
    <div class="extra-info">
    $EXTRA_INFO
    </div>
    </body>
    </html>

  8. #8
    Join Date
    May 2024
    Posts
    7
    Plugin Contributions
    0

    Default Re: Gift Certificate Code duplicated

    PHP Version 7.3.33

  9. #9
    Join Date
    Nov 2007
    Location
    Woodbine, Georgia, United States
    Posts
    4,063
    Plugin Contributions
    61

    Default Re: Gift Certificate Code duplicated

    Please list your plugins as they can be relevant from other functions. Also what version of PHP? Find it under Tools >> Server version info


    If you can't, we can't help you.
    PRO-Webs, Inc. :: Recent Zen Cart Projects :: Zen Cart SEO 12 Steps to Success
    **I answer questions in the forum, private messages are NOT answered. You are welcome to contact us via our website for professional engagements.

  10. #10
    Join Date
    May 2024
    Posts
    7
    Plugin Contributions
    0

    Default Re: Gift Certificate Code duplicated

    This is something that happened recently and I did not install any plugin before this problem

 

 
Page 1 of 2 12 LastLast

Similar Threads

  1. Gift certificate redemption code
    By ad2r in forum Discounts/Coupons, Gift Certificates, Newsletters, Ads
    Replies: 34
    Last Post: 20 Nov 2011, 10:56 PM
  2. Custom Gift Certificate code ?
    By notfarnow in forum Discounts/Coupons, Gift Certificates, Newsletters, Ads
    Replies: 0
    Last Post: 10 Sep 2008, 04:43 AM
  3. Want to use a printed gift certificate (with code) in the gift certificate process?
    By HelenSama in forum Discounts/Coupons, Gift Certificates, Newsletters, Ads
    Replies: 9
    Last Post: 15 Apr 2008, 02:04 PM
  4. Invalid Gift Certificate code
    By twirlerzmom in forum Discounts/Coupons, Gift Certificates, Newsletters, Ads
    Replies: 5
    Last Post: 8 Oct 2006, 05:41 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR