Email deliverability

[mprough]

Are you sure it's the domain?

Or just the username?

SMTP Email Account Mailbox is the domain.com ONLY, [email protected] does not work. The usernames for the accounts are literally only domain.com in their SMTP2GO accounts.

[Shop Suey]

Very uncommon.
Good you figured it out.

If I may ask, is there any reason why you don't use your own mailserver?

[mprough]

Very uncommon.
Good you figured it out.

If I may ask, is there any reason why you don't use your own mailserver?

It's too hard to keep up with the issues, our servers are focused on presenting their websites fast & securely. The email support, spam requirements & such are so time & resource consuming & not in our wheelhouse. I read a lot, & this would seem to be the wave of the future because it's become such a difficult thing to manage.

~Melanie

[Shop Suey]

Understood.
E-Mail is a real task to offer a good service.

[swguy]

It's not an uncommon situation, which is why there's a help page dedicated to this topic.

https://docs.zen-cart.com/user/email..._smtp_servers/

[swguy]

Also, you can use a separate SMTP server *just for newsletters* if you so desire; there are separate configs for the bulk emails Zen Cart can send.