Orders disappearing when using Paypal

[Rico]

Ok. I put a test product up on my site (a $1 gift certificate).

When you go through the order process and choose "check/money order" for a payment option everything works fine.

However when you try to place the same order using paypal...everything "looks" fine to the customer. Then get actually do make their payment and get returned to the "thank you for your order" page. But they never recieve the order confirmation email.

On my end I do recieve their payment through paypal but when I go to the admin area their order is not there.

I have checked all of the settings in the admin and everything looks to be correct with one exception.....

Under Payment options the configeration instructions say the following:

PayPal IPN
Configuration Instructions:
On www.paypal.com, under "Profile",
set your Instant Payment Notification Preferences URL to:
https://www1069.ssldomain.com/pinnac...in_handler.php
in Website Payments Preferences set your Automatic Return URL to:
https://www1069.ssldomain.com/pinnac...eckout_process


Notice the double URL's...Of coarse I did not use the double URL's when setting up paypal but rather used the following:

https://www.1069.ssldomain.com/pinna...in_handler.php

&

https://www.1069.ssldomain.com/pinna...eckout_process


Someone PLEASE Help...I have to get this working before I can make the site live.

[Ajeh]

Could you post your 2 configure.php files, from the server, without your username and password?

/includes/configure.php

/admin/includes/configure.php

Sounds like you have an error if the PayPal Payment Module is giving you the wrong address to use ...

[Rico]

<?php
/**
*
* @package Configuration Settings
* @copyright Copyright 2003-2006 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
define('HTTP_SERVER', 'http://pinnaclecandle.com');
define('HTTPS_SERVER', 'https://www1069.ssldomain.com/pinnaclecandle');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/zencart/');
define('DIR_WS_HTTPS_CATALOG', '/zencart/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', 'D:\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\inetpub\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\pinnac lecandle\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\zencart/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'tbl_');
define('DB_SERVER', 'mysql18.webcontrolcenter.com'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', '---------');
define('DB_SERVER_PASSWORD', '---------');
define('DB_DATABASE', '-----');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', 'db'); // leave empty '' for default handler or set to 'db'

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'database');
define('DIR_FS_SQL_CACHE', '');

?>

[Rico]

It won't let me post this file...says it is to long

[Ajeh]

This is the path to your root directory?

define('DIR_FS_CATALOG', 'D:\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\inetpub\\\\\\\\ \\\\\\\\\\\\\\\\\\\\\\\\pinnaclecandle\\\\\\\\\\\\ \\\\\\\\\\\\\\\\\\\\zencart/');

[Rico]

That's how it came out of the install. I really didn't understand all of the \\\\\'s

And everything else works on the site.

I just thought it was something with zen-cart.

[Ajeh]

Perhaps check with your hosting site and ask what the path is to your root ... sounds like something is a bit moofy there ...

[Rico]

Ok, this is the physical path to the zencart directory:

D:\inetpub\pinnaclecandle\zencart

Which is what I entered during the install. The zen cart install program is what put all of the extra \\\'s in there.

[Rico]

Ok I corrected the path in the config file and tried the test order again...no affect. As soon as I get sent to the "thank you for the order" page...*poof* order goes bye bye.

[Merlinpa1969]

do a test order, 1 penny free shipping,
when you return from paypal are there double URLS in the browser window?