Can someone please help me, I cannot seem to get VAT to be consitently added to all orders.
(Version 1.3.X)

I have added all of the UK counties under Zones.

Under "zone definitions" I have added a tax zone called UK
This has a "tax rate" called "taxable goods" @ 17.5%

Under "zone definitions - taxes, payment and shipping"
Country: United Kingdom
Zone: All Zones
(If I try and edit to change zone, all of the counties I added are here)

When a new customer is created and an order is processed there is not VAT added.

If I use a test customer I added then I see VAT?

PLEASE PLEASE PLEASE HELP, this is driving me mad