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  1. #291
    Join Date
    Mar 2006
    Location
    Jacksonville Fl
    Posts
    73
    Plugin Contributions
    0

    Default Re: Gift Certificate Help Please

    Admin->Gift Certificates/Coupons->Mail Gift Certificate

  2. #292
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Gift Certificate Help Please

    In that list are just the emails for customers who are Registered. Anything else would need to be manually typed in to send a Gift Certificate ...

    So that dropdown of emails is really not a queue at all, it is just there to help you for convenience ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  3. #293
    Join Date
    Mar 2006
    Location
    Jacksonville Fl
    Posts
    73
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    0

    Default Re: Gift Certificate Help Please

    sorry, when a gift certificate is emailed, it should appear in the column GV Balance column in the Customers area of the admin. the last time it worked properly was in December of 2014. We have been using this method for the past 3 years.

  4. #294
    Join Date
    Mar 2006
    Location
    Jacksonville Fl
    Posts
    73
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    0

    Default Re: Gift Certificate Help Please

    I have also manually entered the email address but the gift certificate still does not register.

  5. #295
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Gift Certificate Help Please

    When a Gift Certificate is mailed, the Gift Certificate has to be redeemed either in the Checkout or on the Gift Certificate Redeem page ... it is not automatically applied to the customer's account until then ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  6. #296
    Join Date
    Mar 2006
    Location
    Jacksonville Fl
    Posts
    73
    Plugin Contributions
    0

    Default Re: Gift Certificate Help Please

    Yes, my mistake! it goes into that column when redeemed via the link in the email.

  7. #297
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Gift Certificate Help Please

    Thanks for the update that this is working correctly for you ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  8. #298
    Join Date
    Dec 2015
    Location
    Ellensburg
    Posts
    1
    Plugin Contributions
    0

    Default Re: Gift Certificate Help Please

    I am having the same problem as the first question on this forum. When a customer places an order for the gift certificate, it never shows up in the gift certificate queue to be "released". I tried a dummy transaction as well, and had the same problem. I tried everything, looked for everything. I must be missing something somewhere, because I just can't figure it out.

  9. #299
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Gift Certificate Help Please

    Are you talking about Gift Certificates that are purchased in the store?

    If so, do their Model begin with:
    GIFT

    If the Modules ... Order Totals ... if you edit the Gift Certificate gv_coupon is the setting:
    Queue Purchases
    Do you want to queue purchases of the Gift Voucher?

    true
    set correctly?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  10. #300
    Join Date
    Sep 2012
    Posts
    254
    Plugin Contributions
    0

    Default Re: Gift Certificate Help Please

    Is there a line of code(probably several) that can be added so on the checkout page when a gift certificate is applied and the page refreshes that it will show in the order summary that it has been applied and the remaining amount that is due. I keep getting emails from customers who think the gift certificate isn't getting applied.
    So on a $20 order with a $10 gift certificate the order summary might look like this before the gift certificate is applied.
    Item $10.00
    Subtotal $10.00
    Shipping $ 1.00
    tax $ 1.00
    Total $22.00

    Then apply the $10.00 gift certificate and the display changes to
    Item $10.00
    Subtotal $10.00
    Shipping $ 1.00
    tax $ 1.00
    Total $22.00
    Gift C -$10.00
    Due $12.00

    Thank you for your help.
    Last edited by southshorepizza; 11 Apr 2016 at 08:11 PM.

 

 
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