Recover Cart [Support Thread]

[jayson.gurney]

Hi folks
Just downloaded and install the recover cart module, but not sure if its working correctly. Everything loaded ok as did the sql script, when i visit the store and log in as a customer i add a few items to my cart and then log out - visit the recover cart in admin and nothing is listed. So went back to store, logged in and deleted items from cart, logged out - went to admin to view recover cart and still no items.

Am i missing how this module works? Should i see a recovered cart from either of these two tests or do you have to abandon the cart someother way - any help would be grateful :)

[Woodymon]

Hi folks
Just downloaded and install the recover cart module, but not sure if its working correctly. Everything loaded ok as did the sql script, when i visit the store and log in as a customer i add a few items to my cart and then log out - visit the recover cart in admin and nothing is listed. So went back to store, logged in and deleted items from cart, logged out - went to admin to view recover cart and still no items.

Am i missing how this module works? Should i see a recovered cart from either of these two tests or do you have to abandon the cart someother way - any help would be grateful :)

There are TWO Recover Cart Sales (RCS) menus in admin. One under Tools AND the other under Reports.

With items in your shopping cart what does the Tools admin menu page show you? If needed set to show for last 30 days and click Go (but shouldn't have to do this by default). If nothing is listed and you are certain items are in your shopping cart then the mod is not correctly installed.

Woody

[jayson.gurney]

ok a couple of items in the cart looked at the Tools option like you mentioned and i get these errors:


Warning: mysql_fetch_array(): supplied argument is not a valid MySQL result resource in /srv/www/htdocs/admin/recover_cart_sales.php on line 410

Warning: mysql_fetch_array(): supplied argument is not a valid MySQL result resource in /srv/www/htdocs/admin/recover_cart_sales.php on line 410

Warning: mysql_fetch_array(): supplied argument is not a valid MySQL result resource in /srv/www/htdocs/admin/recover_cart_sales.php on line 410

[Woodymon]

ok a couple of items in the cart looked at the Tools option like you mentioned

I don't understand. Can you rephrase?

and i get these errors:

Warning: mysql_fetch_array(): supplied argument is not a valid MySQL result resource in /srv/www/htdocs/admin/recover_cart_sales.php on line 410

What is line 410 in /admin/recover_cart_sales.php?

[Woodymon]

I have not observed your issue.

Some things to look at:

Within /admin/recover_cart_sales.php is $SHOW_ATTRIBUTES = FALSE (appx line 49)?


Is it possible the db did not get patched correctly? You may want to repatch and/or compare the SQL file bundled with RCS the mod with your database.

Have you re-uploaded ALL files for the mod?

Which version of Zen Cart?
Which version of MySQL?

BTW you should rename your admin directory. From the error message you posted, you have not done so. (Or maybe you edited the error message before posting to the forum... which is a good idea). Please see the security docs bundled with Zen Cart.

Sorry I can't be of further assist. Maybe someone else with more intimate knowlege of the SQL error message will chime in.

Woody

[Woodymon]

Another thing to check is your table prefix. Is it the default "zen_" or something else or nothing at all?

[vickilapp]

Hi,
I installed Recover Cart Sales (RCS) for Zen Cart.

When I went to Reports> Recover Cart Sales Report, I got this error:

Warning: Invalid argument supplied for foreach() in /home/content/v/i/c/vickilapp/html/catalog/admin/stats_recover_cart_sales.php on line 153

On line 153 it says:

foreach($cust_array as $cust) {


Can someone tell me how to correct this? Thanks!

[lextechs]

I get that same error as well does anyone have a fix or can explain what it means

Hi,
I installed Recover Cart Sales (RCS) for Zen Cart.

When I went to Reports> Recover Cart Sales Report, I got this error:

Warning: Invalid argument supplied for foreach() in /home/content/v/i/c/vickilapp/html/catalog/admin/stats_recover_cart_sales.php on line 153

On line 153 it says:

foreach($cust_array as $cust) {


Can someone tell me how to correct this? Thanks!

[thomasw98]

Just wanted to add a quick note here about this mod:

I installed it about 1 month ago, and it is working fairly well. The interface page is slightly buggy (the display is sometimes out of whack or out of order), but we have figured out how to use it and understand what it means.

The good news is that this mod is by far the most "profitable" mod I have added to my website. I never realized before how many people leave stuff in their cart because they run into some small problem or get distracted by something else during the checkout process.

I also never realized how many of these people would respond favorably when we call them on the phone the next day to ask them if they had any trouble during checkout. My rough estimate is that 80% allow us to complete the order for them, i.e. we truly recover what would have been lost sales. I would guess we recover about one order on average per day. At around US$50 per order, that is good additional business!

for the creator of this mod!

[lextechs]

Anyone found a fix for the below issues as of yet?

Hi,
I installed Recover Cart Sales (RCS) for Zen Cart.

When I went to Reports> Recover Cart Sales Report, I got this error:

Warning: Invalid argument supplied for foreach() in /home/content/v/i/c/vickilapp/html/catalog/admin/stats_recover_cart_sales.php on line 153

On line 153 it says:

foreach($cust_array as $cust) {


Can someone tell me how to correct this? Thanks!