Cybersource & CVV #

[romanus]

Hi ,

I just got an order from a customer that was cleared through Zencart but actually failed through Cybersource for an invalid CVV. So I tried a sale myself with a false CVV and I never got an error telling me I had a bad cvv number. I would have been allowed to check out.

I am going to try and trace it through cybersource, but I was wondering if anyone else has had this problem with them?

Thanks - zen 1.2.7d

[Holgate]

Did you try to complete the sale with the client's CVV manually through Cybersource?, and did it work then?

[romanus]

it was stopped at cybersource for a failed cvv code. That is the problem. I think there is something about the payment module that doesn't check to see if the cvv code is filled out.

As I indicated, in my first post. I can place an order without the cvv code entered.

[Holgate]

it was stopped at cybersource for a failed cvv code. That is the problem. I think there is something about the payment module that doesn't check to see if the cvv code is filled out.

As I indicated, in my first post. I can place an order without the cvv code entered.

I ran a check with no CVV...Zen would not move forward without something in the data field... so that's good.

But then I put a bogus CVV number in to see what would happen - Zen sent it to CS, CS did nothing except to send it back, and Zen showed a completed sale... so Cybersource didn't process the order properly and Zen just responded naturally (which, for me is a problem because my distributor will receive automatic notice to ship the order).

In Cybersource, there are settings to require the CVV info for each card (HOP Settings), but this didn't result in a 'false' return for some reason. It didn't record anything at Cybersource for my test.

Let us know what you find out from Cybersource... it sounds like it might be an issue that can be resolved from their end.

[romanus]

Yeah, and I bet when you get your statement at the end of the month you will find that you have been charged an additional 1% and 1.3% for "Non and Mid" qualified transactions.

[romanus]

I have been on hold with cybersource for about 30 minutes so far