Thread: Shipping error

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  1. #1
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    Idea or Suggestion Shipping error

    Hello all

    My customer just ordered something from my site and it says "will not ship to your area". Wondering which part did I did not configured properly. We are both in a different state. I appreciate all the feedback

  2. #2
    Join Date
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    Default Re: Shipping error

    What shipping modules are you using?

    Are you using Zones on your shipping modules?

    What is the Ship From?

    What is the Ship To?

    What is the weight of the Products?

    What are your settings in the Configurations ... Shipping/Packing ...
    Linda McGrath
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  3. #3
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    Default Re: Shipping error

    My items are all free shipping

    I use "free shipping" on shipping module

    Shipping Zone is "none"

    Ship from florida to minnesota

    I don't use shipping weight

    "Shipping" for configurations

  4. #4
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    Default Re: Shipping error

    Are you marking your Download Products as:
    Product is Virtual: No, Shipping Address Required
    Always Free Shipping: No, Normal Shipping Rules
    The Download filename on the Attribute makes the Products with the Downloads automatically Free Shipping ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
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  5. #5
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    Default Re: Shipping error

    Hi Ajeh

    I ticked all of these on all of my products "Always Free Shipping: No, Normal Shipping Rules". Now, I will have to wait if it'll work. I will post about the result.

    I appreciate a lot

  6. #6
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    Default Re: Shipping error

    Try testing your own site and create your own customer and test adding Products to your own cart and test your own checkout to see what happens ...

    Then try adding multiple addresses to your test customer account to test various scenarios ...

    Don't wait for customers to be your guinea pigs ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
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  7. #7
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    Default Re: Shipping error

    I did try it before she even ordered but she got that error. That is why i was wondering where I did I configured it wrong. But, I will try it again. Thanks so much for the help.

 

 

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