PAYPAL Payment but no order !

[ccn1]

Hi All,

We have just found an unusual problem, our customers have placed orders on our site and the order has been accepted and payment taken but no order is shown on the Admin Main Page or against the customer profile.

We are having to only accept payments by cheque for the minute.

Site Details Below:
Zen Cart 1.2.6
Database Patch Level: 1.2.6
PHP Version 4.4.2

Has anyone seen this before ?, or have any suggestions.

Regards
Chris.

[Ajeh]

For starters ... I'd upgrade to at least v1.2.7 if not the current version ...

Has PayPal ever worked right?

Is this a fresh install of v1.2.6 or an upgrade?

[DrByte]

Additionally, here are a number of details you can check:
http://www.zen-cart.com/wiki/index.p...ment_Module.3F

[ccn1]

Thanks all for the replies,

PayPal has been working fine for almost a year now, what we narrowed it down to was the fact that customers no longer have to have an account with PayPal, but can just pay via credit card.

When customers paid via credit card the transaction details are lost.

So, would upgrading fix this problem ?

We are looking to upgrade anyway, just we have modified the site quite a bit so just making sure all will work first.

I will read the link for things to check now.

Many thanks again.
Chris.

[DrByte]

when you say "transaction details are lost", is that just another way of saying that no order shows up in Zen Cart ?

And this is ONLY when the customer paid via Credit Card without creating a PayPal account?

[ccn1]

Yes, That is correct

No order details, only when paying by credit card


Regards,
Chris

[ccn1]

As mentioned,

The problem above is definatley isolated to Credit Card payments on PayPal (No login requried).

I read about a new version of PayPal being updated in the future, is this in the pipeline for a new version soon ?

Also, We want to upgrade to the latest version of zen to get our system ready for future enhancements.

We are running Zen Cart Version 1.2.6 and want to do a fresh install with the full file set, what is the best way of doing this ?

Regards,

[demotex]

i have a similar problem
i can purchase something via paypla and all works well
but no order will be shown in the admin under "orders"
what do i make wrong?

[mtkatgirl]

I just had the same thing happen. I had an order and nothing showed up under orders in my admin. I have a new customer but no order attached. I've received notice from PayPay, but I've no idea what got ordered. Help!
Kathy

www.katzgardengloves.com

[Mountain Mama]

Hello,

I am trying to figure this one out too. Here is my post: http://www.zen-cart.com/forum/showth...ghlight=paypal

I would love to hear what you think!