[FONT="Trebuchet MS"]We are baffled!!!
In the past week, we have had (5) different customers order (5) totally different items that we manually placed as out of stock (so the product would not even show up on our webstore). At the top of each item’s product page, we can clearly see the confirmation in BOLD RED that each of these (5) products is DISABLED!
AND to make things even more confusing, we have checked our webstore site using two different browsers (IE and Mozilla) from two different computers and do not see these [disabled] items! If we cannot even see these [disabled] items, how in the world could someone buy them?
Cookies seem dubious -- how could one proceed thru checkout and CredCard authorization as such based on cached, old cookies?
Has any one seen this and if so can anyone kindly point me in the right direction to get to the bottom of this?
If no one has seen this happen, are there some hardcore Zenners out there who could give it a shot, offer up some hypothesizing or places to start?
I have done my best at searching the ZCart archives and other forums but no luck yet! I apologize if this issue or configuration is widely documented, I cannot find it anywhere - lots of close things, and lots of reverse things...but not our exact issue ...
And I normally wouldn’t post this as such but we are totally under the gun to get this taken care of. Each time we have to refund someone money for ordering an item we cannot supply, we lose money to the bank that handles the processing of the refund.
Any help, advice, or support is greatly appreciated!!! [/FONT]
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