No email logo although header.jpg in folder.

[chufty bill]

Hi.

Well got 1.3.5 loaded at last.
Its great. But I am not getting any logo pic in sent emails.

header.jpg is in the /email folder, and my client 'Outlook Express' is receiving pics from other mails.

Anyone got any ideas why the logo doesnt appear?

My email settings are below if thats any help.
All other aspects of email are fine so far I think.


E-Mail Options

Title Value Action
E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Verify E-Mail Addresses Through DNS false
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) chris AT woodgatebookcabin DOT com
Email Address (sent FROM) info AT woodgatebookcabin DOT com
Emails must send from known domain? No
Email Admin Format? HTML
Send Copy of Order Confirmation Emails To woodgate AT woodgatebookcabin DOT com
Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To woodgate AT woodgatebookcabin DOT com
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To woodgate AT woodgatebookcabin DOT com
Send Copy of Customer GV Send Emails To - Status 1
Send Copy of Customer GV Send Emails To woodgate AT woodgatebookcabin DOT com
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To woodgate AT woodgatebookcabin DOT com
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To woodgate AT woodgatebookcabin DOT com
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To woodgate AT woodgatebookcabin DOT com
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To woodgate AT woodgatebookcabin DOT com
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To woodgate AT woodgatebookcabin DOT com
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox mail AT woodgatebookcabin DOT com
SMTP Email Account Password ******
SMTP Email Mail Host mail.woodgatebookcabin.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€
E-Mail Friendly-Errors


Do you want to display friendly errors if emails fail? Setting this to false will display PHP errors and likely cause the script to fail. Only set to false while troubleshooting, and true for a live shop.

Date Added: 08/30/2006
Last Modified: 09/29/2006

Regards Chris

[chufty bill]

Additionally I noticed DrByte requested pasting the URL to the pic into the browser to see what is displayed.

'If you put that URL and the path to the image in your browser, what do you see?'

Well, this is what I see:


Forbidden
You don't have permission to access /email/header.jpg on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


--------------------------------------------------------------------------------

Apache/1.3.36 Server at www.woodgatebookcabin.com Port 80


Any ideas?

[Pixxi]

Forbidden
You don't have permission to access /email/header.jpg on this server.

Then that, obviously, could be your problem.

What permissions do you have set on the email folder, and on the header.jpg file?

[chufty bill]

Hi Pixxi.

Permissions on email folder are set at read,write, execute, 777,
and read, write, 666 on header.jpg.

Is this wrong?

Regards Chris

[Pixxi]

That should be fine - in fact 755 and 644 will work.

Do you have anything in an htaccess file in that folder that might be restricting access to .jpg files?

[chufty bill]

There is NO htaccess file in my email folder.
Should there be one?


Regards Chris

[Pixxi]

No, not as standard. You have a strange problem there ...

You might want to try putting a another image (any image) in there and try accessing it via your browser (www.yourdomain.com/email/imagename.jpg)

[chufty bill]

No.

Tried another pic.

Get same error.

Should I try copying and pasting a htaccess file into my email folder?


Thanks Chris

[Pixxi]

No, you don't need an htaccess file in the email folder, but if you'd copied one in there it might have had a 'deny all' for image files (depending on where you'd copied it from) - just checking to try to eliminate possible causes.

The header image file is actually named 'header.jpg'?

[chufty bill]

Yes file is header.jpg

I have never copied a file there. In fact I just checked all my back up files and original zen files and there has never been an htaccess file in the email folder.

Im very puzzled