Email issues (Don't receive any emails sent including order confirmation)

[e-hol.co.uk]

Hi, I have been having trouble with sending/receiveing emails ever since I upgraded to 1.3.5. When a customer places and order they don't receive the account creation email or order confirmation and when I send emails from the admin they don't receive them either. I have installed the bugfix, looked at other peoples forum posts and followed the email troubleshooter, but still can't get it to work. Details of the email settings are below:

Title Value Action
E-Mail Transport Method smtpauth
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Verify E-Mail Addresses Through DNS false
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) cs AT linuxdisks DOT co DOT uk
Email Address (sent FROM) sales AT linuxdisks DOT co DOT uk
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To Order <[email protected]>, Order <holloway.ian######################>
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To admin AT linuxdisks DOT co DOT uk
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To admin AT linuxdisks DOT co DOT uk
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To admin AT linuxdisks DOT co DOT uk
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To admin AT linuxdisks DOT co DOT uk
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To admin AT linuxdisks DOT co DOT uk
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To admin AT linuxdisks DOT co DOT uk
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To admin AT linuxdisks DOT co DOT uk
Set "Contact Us" Email Dropdown List Sales <[email protected]>, Customer Service <[email protected]>, Admin <[email protected]>
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 0
Send Low Stock Emails 0
Send Low Stock Emails To admin AT linuxdisks DOT co DOT uk
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox sales AT linuxdisks DOT co DOT uk
SMTP Email Account Password Disclosed
SMTP Email Mail Host mail.linuxdisks.co.uk
SMTP Email Mail Server Port 25
Convert currencies for Text emails &pound;,£:&euro;,€

I have tried the different send setting i.e: sendmail and smtp and neither produces emails.


Many thanks in advance,


Ian

[redge]

exactly the same problem as mine please help us. my shop is running online already and without knowing, people were trying to contact us but never receive their mails. help please. thanks.

[Kim]

E-Mail Transport Method smtpauth
E-Mail Linefeeds LF

Try CRLF when using SMTP.

[Ajeh]

Note: you should reset the default values here:

Convert currencies for Text emails &pound;,£:&euro;,€

£,£:€,€

[e-hol.co.uk]

Hi, Thanks for you posts, I have tried the settings and suggestions above and it still doesn't send any emails, my settings are deffinately right. Any other suggestions?

Cheers,

Ian

[Kim]

Have you yelled at your host?

[e-hol.co.uk]

Hi, yes i have they checked the email log and the emails don't appear on it. They said that i could use sendmail or smtp auth. I am totally confused why its not working lol.

Cheers,

Ian

[cshart]

What bugfix are you talking about. I had to set up 1.3.5 because 1.3.6 was so buggy it won't work.

My email is setup as sendmail and I am getting the confirmation for the customer, but it is not notifying the store owner.

What should I do about this.

Also the customer does not get the welcome notice.

C

[Ajeh]

Actually you have that backwards ...

v1.3.5 has several bugs where v1.3.6 is pretty stable based on all the reports we are receiving ...

Sounds like you have experienced a bad upgrade vs a bad release ...

You might try the upgrade in a test directory with a test database and see if the next go 'round doesn't work better for you ...

[cshart]

Actually you have that backwards ...

v1.3.5 has several bugs where v1.3.6 is pretty stable based on all the reports we are receiving ...

Sounds like you have experienced a bad upgrade vs a bad release ...

You might try the upgrade in a test directory with a test database and see if the next go 'round doesn't work better for you ...

I have tried 2 now just one clean installs and there were so many issues I gave up.

C